We are pleased to announce an internal vacancy for the position of **Guest Service Agent** within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner. **Key Responsibilities:** Welcome and assist guests in a friendly and professional manner Perform check-in and check-out procedures using the property management system Respond to guest inquiries and provide accurate information and support Coordinate with other departments to ensure guest satisfaction Handle guest complaints or feedback in a timely and effective way Promote hotel services and facilities when appropriate **Qualifications:** Previous experience in hospitality or customer service is preferred Strong communication and teamwork skills Fluency in English and Arabic is required Ability to work shifts, including weekends and holidays Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.