Amsterdam, Netherlands
5 days ago
Guest Service Agent
Job Description  

As a Guest Service Agent, you’ll be the first point of contact for many of our guests — via phone, email, and online channels — responsible for managing room and outlet reservations with professionalism, precision, and warmth. Your role ensures our guests feel valued from the very beginning.

What We Entrust You With

 

Handle incoming reservation inquiries for rooms, restaurants, spa, and other outlets

Input and manage bookings accurately using our Property Management and Reservation Systems (e.g., Opera, SynXis, SevenRooms, etc.)

Communicate with guests via phone and email to confirm details, upsell services, and personalize stays

Collaborate with front office, concierge, F&B, and spa teams to ensure a coordinated guest experience

Monitor availability and adjust bookings in line with hotel revenue and occupancy strategies

Maintain clear and professional documentation of guest preferences, requests, and special occasions

Provide exceptional service and prompt follow-up to all guest queries and changes

What We Are Looking For

Prior experience in hotel reservations, guest services, or front office preferred

Familiarity with hospitality systems (Opera Cloud,  SevenRooms, etc.) a plus

Strong verbal and written communication skills

Detail-oriented, organized, and calm under pressure

A passion for excellence and a proactive mindset

Flexibility to work shifts including weekends and holidays, as needed

  What We Offer

A supportive, team-focused work environment

Competitive salary and benefits package

Opportunities for professional development within a luxury setting

Associate recognition and wellness programs

The chance to contribute meaningfully to every guest’s journey

 

 

 

Let your attention to detail and passion for hospitality shine – even behind the scenes. 

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