As a Guest Service Agent, you’ll be the first point of contact for many of our guests — via phone, email, and online channels — responsible for managing room and outlet reservations with professionalism, precision, and warmth. Your role ensures our guests feel valued from the very beginning.
What We Entrust You With
Handle incoming reservation inquiries for rooms, restaurants, spa, and other outlets
Input and manage bookings accurately using our Property Management and Reservation Systems (e.g., Opera, SynXis, SevenRooms, etc.)
Communicate with guests via phone and email to confirm details, upsell services, and personalize stays
Collaborate with front office, concierge, F&B, and spa teams to ensure a coordinated guest experience
Monitor availability and adjust bookings in line with hotel revenue and occupancy strategies
Maintain clear and professional documentation of guest preferences, requests, and special occasions
Provide exceptional service and prompt follow-up to all guest queries and changes
What We Are Looking ForPrior experience in hotel reservations, guest services, or front office preferred
Familiarity with hospitality systems (Opera Cloud, SevenRooms, etc.) a plus
Strong verbal and written communication skills
Detail-oriented, organized, and calm under pressure
A passion for excellence and a proactive mindset
Flexibility to work shifts including weekends and holidays, as needed
What We Offer
A supportive, team-focused work environment
Competitive salary and benefits package
Opportunities for professional development within a luxury setting
Associate recognition and wellness programs
The chance to contribute meaningfully to every guest’s journey
Let your attention to detail and passion for hospitality shine – even behind the scenes.