Guest Service Ambassador **Diamond Jo Casino** 1 Positions ID: ZmNuTVg1QkhBSFNyNnRT Posted On 05/21/2025 **Job Overview** **Company Description** Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. **Job Description** Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs. Circulate on the casino floor assisting guests with questions and requests. + Circulate on the casino floor and assist customers with requests and questions. + Provide excellent customer service and promote Players’ Club benefits and events. + Recruit new customers and enhance current customer relationships through various methods such as direct mail, telemarketing, and written correspondence. + Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card. + Assist Casino and Slot Hosts with Player development efforts and events **Qualifications** + Must be at least 21 years of age. + High school diploma or GED. + One to two years experience in customer service. + Must have excellent oral and written skills and exceptional customer service and interpersonal skills. + Must be flexible in work schedule. + Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems. + Must be able to obtain/maintain any necessary certifications and/or licenses. **Additional Information** All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Primary Contact 11770 Cortney Kirk Human Resources Representative, Human Resources 563-690-4780 Phone Phone Phone 563-690-4872 Fax cortneykirk@boydgaming.com Email True False True **Job Details** Categories Advertising/Marketing/Public Relations Arts and Entertainment Casino Construction/Skilled Trades Food and Beverage Human Resources Sales/Service Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 13 Job REQ # ZmNuTVg1QkhBSFNyNnRTaUQ0R1pmd1h0SkV4OHk4MHBQbUJEemc2SUYxa2xBSTZmcXRMemo5VG9jcEJYbDJhRkhDeVB1NUZYUFRySUxXS1lZZXFHbVhCbit0eE4xK3c0V3NEM1NFdUhIenJ3TkRxVXJmVHd3eEN2ZnJUTThlQUZSMWtmRWRwNGdlSkhVZ0lJSVA2cGthNm1GcStxVE1ySlJwdHZjc1Z5bHU0PQ== \# Positions 1 Start Date 20250521 End Date 20250621 Featured Job TH Ad TH Comments **Similar Jobs** Food Service Team Member Dairy Queen Dairy Queen Food Service Assistant University of Wisconsin-Platteville Retail Customer Service Kwik Stop Customer Service Sedona Staffing Services Service Technician Sedona Staffing Services Automotive Service Technician or Mechanic Sedona Staffing Services Service Advisor Express Employment Professionals Co-op Field Services ‎Construction Assistant ‎ Origin Design Client Service Representative Cottingham & Butler/ SISCO Sales Leader - Benefits Wholesale Services Cottingham & Butler/ SISCO **Share this Job** Diamond Jo Casino **About the Company** Diamond Jo offers many perks for its team members, including a free meal during their shift, a holiday gift check and children's party, an annual picnic, discounted show tickets in the Mississippi Moon Bar and team member appreciation events throughout the year… just to name a few. Situated in the historic Port of Dubuque, Diamond Jo Casino is an entertainment destination not to be missed! We offer a high-energy casino with nearly 1,000 slots, 20 table games, more than 200 nights of live entertainment each year at the Mississippi Moon Bar, a state-of-the-art bowling center and five restaurants. Boyd Gaming is one of the leading companies in the gaming industry, but we've kept the culture and feel of a family-owned business, something that makes our Company a special place to work. Of course, few family-owned businesses can offer you the chance to work in an environment of exhilarating casino action, chart-topping entertainment, award-winning restaurants, beautiful environments, and plenty of recreational pursuits. At Boyd Gaming, our business is making sure our customers have fun. Further information about our company as well as our job openings can be found at: http://www.boydcareers.com/