Responsibilities

·        Provide support for issue resolution as per defined SLAs – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation

·        Prepare functional specifications and change control requests

·        Assess Support Pack configuration, as requirements directed and complete subsequent configuration and testing activities arising out of support pack application

·        Provide consulting services to client base, as required

·        Adhere to GlobalView configuration standards and conventions as well as ADP procedures and policies

·        Ensure that customer needs not effectively addressed within the current offering are communicated to GlobalView Product Manager

·        Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations

·        Liaise with Account Management

·        Ensure up to date knowledge of the ADP GlobalView and associated services is maintained

·        Provide afterhours support as agreed with Client / Team Leader / Manager

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 Technical Skills

·        Strong SAP Payroll experience in either end-to-end Implementation or Support environments

·        3 to 8 years of SAP Payroll configuration experience

 

Competencies

·        Professional manner and presentation with the ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation

·        Demonstrated business consulting skills

·        Should be able to handle clients, able to set the expectation and manage client SPOCs.

·        Excellent written and verbal communication skills

·        Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications

·        Demonstrated knowledge and application of key methodologies employed by technical services team

·        Demonstrated ability to work with a global team to achieve problem resolution

·        Ability to prioritise tasks and demonstrated time management skills

·        Ability to work collaboratively with associates to achieve team goals

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.