Responsibilities

·        Provide support for issue resolution as per defined SLAs – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation

·        Prepare functional specifications and change control requests

·        Assess Support Pack configuration, as requirements directed and complete subsequent configuration and testing activities arising out of support pack application

·        Provide consulting services to client base, as required

·        Adhere to GlobalView configuration standards and conventions as well as ADP procedures and policies

·        Ensure that customer needs not effectively addressed within the current offering are communicated to GlobalView Product Manager

·        Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations

·        Liaise with Account Management

·        Ensure up to date knowledge of the ADP GlobalView and associated services is maintained

·        Provide afterhours support as agreed with Client / Team Leader / Manager

 Technical Skills

·        Strong SAP Payroll experience in either end-to-end Implementation or Support environments

·        3 to 8 years of SAP Payroll configuration experience

Competencies

·        Professional manner and presentation with the ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation

·        Demonstrated business consulting skills

·        Should be able to handle clients, able to set the expectation and manage client SPOCs.

·        Excellent written and verbal communication skills

·        Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications

·        Demonstrated knowledge and application of key methodologies employed by technical services team

·        Demonstrated ability to work with a global team to achieve problem resolution

·        Ability to prioritise tasks and demonstrated time management skills

·        Ability to work collaboratively with associates to achieve team goals

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.