**Key Accountabilities** + Direct the vision and strategy for our PMS Product future state based on deep understanding of how the business works and the potential “game changing” new functionality and capabilities IHG will require to compete. + Work in collaboration with Global Sales & Marketing leaders, Hotel Operations, Technology and Regional contacts to integrate new PMS features into upstream/downstream applications and business plans. + Direct the creation of all business requirements which will define the functionality for the new cloud PMS (and the transition off the old PMS) via the approved methodologies + Work side by side with Global Technology and 3rd party vendors to translate business requirements into system functionality. + Direct determination of ROI for PMS initiatives and measure results once implemented to ensure business goals are achieved. + Direct all user-acceptance testing, hotel user testing and beta deployment activities in preparation for full global deployment. Ensure system is stable and deployment techniques are solid before certifying product for production rollout. + Consult globally with all regions, brands, stakeholders, and regional hotel operators/owners/managers to gather strategic plans and revenue generation opportunities, which help drive business requirements. Direct the segmentation of requirements into discreet project phases where applicable. + Act as a trusted and credible business partner, empowered to make critical decisions about new PMS functionality and business process changes and then validate with key stakeholder teams. + Assist with implementation plans, documentation, training, and best practices for usage of the systems. + Plan ,organize, control and lead subordinate functions within established budgetary manpower plans; establish goals, performance standards, and operating procedures for assigned functions. Participate in creation of department staffing and capital budgets. + Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems. **Key Skills & Experiences** **Education –** Bachelor's or Master's Degree(s) in Hotel Management or other similar disciplines or an equivalent combination of education and work related experience. **Experience –** 8-10+ years progressive work related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 5 to 7 years managing teams and/or significant complex projects. **Technical skills and Knowledge –** + Demonstrated deep knowledge in PMS related systems. + Demonstrated proficiency in conceptualizing and translating business requirements into specific system functionality. + Business savvy and mental agility with gift of being able to think strategically and look beyond current paradigms for doing business. + Demonstrated proficiency in directing the modeling, development, and implementation of holistic business solutions for hotel guests and owners. + Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. + Demonstrated experience in leading and developing people. + Demonstrates effective verbal and written communication skills for the purpose of providing information to senior leaders, peers, stakeholders, clients, vendors, and staff. Good listener with strong persuasive skills. + Knowledge of Agile software development methodologies. + Demonstrated ability to effectively manage stakeholders both internally and externally. + Demonstrated understanding of system test script construction and execution. + Demonstrated ability to operate and influence in a matrix management organization. At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.