Description Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you Responsibilities: + Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat. + Diagnose and resolve hardware, software, and network issues efficiently. + Meticulously log and track all support requests within our ticketing system. + Empower users with solutions for software installations, password resets, and other common IT inquiries. + Ensure seamless escalation of complex issues to specialized IT teams. + Contribute to our knowledge base by documenting technical challenges and their resolutions. + Proactively follow up with users to confirm successful issue resolution and satisfaction. + Stay informed on the latest IT policies and security best practices to provide informed support. + Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems. + Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support. Requirements • Minimum of 1 year experience in a Help Desk Analyst role or similar • Advanced understanding of Microsoft software and tools • Experience with Active Directory • Ability to troubleshoot and resolve issues related to Computer Hardware • Familiarity with Microsoft Windows operating systems Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .