Description • Act as the first line of contact for customers seeking technical assistance via phone, email, or ticketing system, and confirm all necessary information is obtained to resolve customer issues promptly. • Conduct remote troubleshooting using diagnostic techniques and relevant questions. • Document and maintain daily records of data communication transactions, issues, remedial actions taken, installation activities, and log requests and resolutions. • Utilize departmental policies to evaluate if a customer issue can be resolved immediately or if it necessitates escalation. • Monitor trends in requests and communicate with the internal team as appropriate. • Redirect inquiries and requests to other staff or help sources as suitable. • Maintain logs of all account and access-related requests for auditing purposes. • Forge and maintain positive relationships with all internal and external associates. • Provide general IT support, specifically Microsoft Active Directory and Windows. • Display a customer service mindset, and a helpful personality in all interactions Requirements • A minimum of 1 year of experience in a Help Desk Analyst role or similar capacity within the Wholesale Distribution industry • Proficiency in Android Development and a solid understanding of Cisco Technologies • Demonstrated experience with Citrix Technologies and familiarity with Mac Computers • Expertise in popular products and platforms, including Active Directory • Experience with Apple Devices and a strong understanding of Computer Hardware • Proven skills in Configuration Management and Deployments • Proficiency in Windows 10, with exposure and understanding of Windows 11 • Ability to perform Basic Network Troubleshooting, identifying and resolving issues effectively • Excellent problem-solving skills, with a focus on providing top-tier customer service and support Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .