Description We are looking for an experienced Help Desk Analyst to provide technical support and ensure smooth operations for end-users. This role involves troubleshooting a variety of systems and devices while maintaining a high level of customer satisfaction. Based in Phoenix, Arizona, you will play a crucial role in managing hardware, software, and network-related issues. Responsibilities: • Provide prompt and efficient technical support for end-users across various systems and devices. • Troubleshoot and resolve issues related to Android development, Cisco technologies, and Citrix platforms. • Manage and maintain database systems to ensure data integrity and accessibility. • Support EO/IR systems, ensuring optimal performance and reliability. • Administer and troubleshoot Active Directory configurations and permissions. • Configure, deploy, and maintain Apple devices and computer hardware. • Utilize configuration management tools to streamline deployments and system updates. • Collaborate with team members to identify and implement improvements to technical workflows. • Document processes, solutions, and technical issues to build a comprehensive knowledge base. • Ensure compliance with organizational policies and standards in all technical operations. Requirements • Proven experience in Android development and support. • Strong knowledge of Cisco and Citrix technologies. • Familiarity with database management and EO/IR systems. • Proficiency in Active Directory administration. • Hands-on experience with Apple devices and computer hardware. • Expertise in configuration management and deployment processes. • Excellent problem-solving and communication skills. • Ability to work effectively both independently and within a team environment. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .