Description We are looking for a skilled Help Desk Analyst to join our team in Burlington, Massachusetts. In this role, you will provide onsite IT support, ensuring seamless resolution of technical issues and contributing to the efficiency of our operations. If you enjoy troubleshooting and working with diverse technologies, this position offers an excellent opportunity to showcase your expertise. Responsibilities: • Deliver timely and effective technical support for hardware, software, and network-related issues. • Troubleshoot and resolve problems across platforms, including Android, Apple devices, and Mac computers. • Manage user accounts and permissions through tools like Active Directory. • Configure and deploy IT equipment, ensuring proper setup and functionality. • Collaborate with team members to address complex technical challenges. • Support Citrix and Cisco technologies to maintain system performance and reliability. • Conduct routine maintenance and updates for computer systems and hardware. • Document resolutions and maintain accurate records of support activities. • Provide guidance and training to users on IT best practices and tools. • Monitor and manage configuration changes to ensure system integrity. Requirements • Minimum of 2 years of experience in a Help Desk or IT support role. • Proficiency in working with Android, Apple devices, and Mac computers. • Hands-on experience with Active Directory and configuration management. • Familiarity with Cisco and Citrix technologies. • Strong knowledge of computer hardware and software deployment. • Ability to troubleshoot technical issues effectively across multiple systems. • Excellent communication and interpersonal skills. • Proven ability to work independently and collaboratively in a fast-paced environment. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .