Description Robert Half is hiring for a Help Desk Technician I in BIRD IN HAND, Pennsylvania. This role functions within the tech industry, providing the first line of technical support to end-users. As a Help Desk Analyst I, you'll be tasked with delivering excellent customer service, troubleshooting hardware and software problems, and maintaining high levels of user satisfaction. **onsite 5 days a week** Responsibilities: • Provide exceptional customer service by responding to inbound support requests via calls, emails, and tickets. • Diagnose and troubleshoot hardware and software issues, including issues related to operating systems, applications, and network connectivity. • Document user issues and track their resolution using the help desk ticketing system. • Collaborate with Level Two Support or other relevant teams to escalate and resolve complex technical problems. • Assist users with the setup, installation, and configuration of computer systems and peripherals. • Develop and maintain a knowledge base of frequently asked questions and their solutions. • Stay abreast of new technologies and best practices to provide effective user support. • Contribute to the maintenance and updating of the asset inventory. • Offer training and support to users on various software applications and tools. • Collaborate with team members to improve support processes and enhance user satisfaction. Requirements • Proficiency in Office 365 and its functionalities. • Strong understanding of TCP/IP networking principles. • Experience with Active Directory management and troubleshooting. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .