Description This inside sales position will be responsible for generating sales for home equity lines of credit through leads and applications obtained through, but not limited to, the retail branch network, internal phone and web referrals and other internal direct to customer campaigns. Primary responsibilities include + Through timely and responsive customer contact; needs based selling techniques; and by adhering to all applicable quality and service guidelines, meet production and customer satisfaction targets. + Ensure follow up and follow through with both Internal and External customers is occurring with a sense of urgency. + Meet and exceed established department service level agreements. Qualifications, Education, Certifications and/or Other Professional Credentials + BA /BS degree or equivalent experience + 4 years of sales experience in financial services + 3 years of current Mortgage and Home Equity experience + Ability to work independently and successfully in a team environment + Experience working in a call center environment + Superior organization and time management skills + Demonstrated ability to handle multiple tasks efficiently in fast environment + Effective written and verbal communication skills essential + Capable of delivering results within specified timeframe + Proficient PC skills, including MS Office experience Hours & Work Schedule Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F 8-5 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 05/20/2025