HOMELESSNESS SERVICES MANAGER Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701) • Housing and Community Services Description Position Data: Grade: 10 Exempt Reports to: Housing & Emergency Services Director Basic Function or Position Summary: Manage the provision of homelessness services to facilitate customer progress towards self-sufficiency and economic security. Pay rate is 33.77 per hour Security Clearance: + Level 4 – V,A,C,R Requirements Position Responsibilities and Specific Duties: + Manage all functions of the emergency services program, including homelessness prevention, rapid rehousing, landlord relations, tenant education, and emergency shelter. + Represent COI with the Chautauqua County Homeless Coalition and assists with the development of systems to coordinate services across the Coalition. + Serves as HMIS administrator for the Chautauqua County Homeless Coalition, including report submission, account administration duties, and technical assistance to HMIS users + Leads the Coordinated Entry team for the Homeless Coalition, coordinating service provision across multiple agencies + Provide oversight of the Hope Haven Women’s Center, ensuring that 24/7 staffing levels are maintained and shelter regulations are adhered to at all times. + Provide oversight of the case management and facility management of the COI Homeless Houses + Responsible for maintaining and or exceeding all contractual targets and outcomes + Strategic development of resources that support growth and impact + Coordinate and work cooperatively internally with other divisions and with outside agencies to maximize available resources. + Works with team on PR and recruitment strategies; community relations. + Maintains current knowledge of and assures regulatory and procedural compliance, including landlord/tenant laws and Medicaid 1115 waiver services + Develops and keeps procedures and protocols current; implements all agency management systems. + Promotes agency wide integrated service delivery strategies + Participates in the Chautauqua County Homeless Coalition and other designated Coalitions. + Fosters positive relationships with peers, funders, licensors, staff, subcontractors and community partners + Monitors identified service area budgets; assists Director to develop new or renewed budgets. + Facilitates and participates in meetings as designated. + Fosters ongoing, integrated, comprehensive service delivery model with other COI services + Coordinates designated functions of the MOU and MOA process. + Facilitates standardization of systems and processes within service area and division. + Utilizes CAPSYS, data, and other tracking and measurement tools to monitor staff performance and service area outcomes; drive improvement and response to need in service area + Promotes positive agency, division and service area image + Other duties as assigned by supervisor. Key Working Relationships: A. Internal: Division Director, Finance staff, all divisional and program staff. B. External: Federal, state and local government agencies, community agencies in both private and non-profit sectors, financial institutions, realtors, funders, vendors and customers. Supervisory Scope: A. Number of staff supervised: 2 B. Titles supervised: Case Worker Supervisor, Hope Haven Shelter Coordinator Organizational Responsibilities: + Attends appropriate in-services/trainings + Attend all required meetings. + Adheres to all policies and procedures + Data collection, analysis, and reporting, including maintaining HMIS data quality standards + Participation in all management systems and functions internally and externally + Participates in organizational committee structures as appropriate Physical: + Ability to lift up to and including 10-25 pounds of physical effort Knowledge, Skills Required: + Two years of experience in housing or human services management required + Two years of supervisory experience required + One year of experience utilizing housing, health or human services databases required + Bachelor’s Degree in Sciences, Business, Information Technology or Human Services required. + Strong interpersonal, communication and customer relations skills. + Strong computer skills, including word processing, data entry and spreadsheet in a windows environment. + Goal oriented and strong attention to detail. + Ability to develop and maintain & engage in positive relationships with people from various backgrounds. + Knowledge of landlord-tenant relations. + Ability to work both independently and cooperatively. Special Requirements: + Valid Drivers license + Ability to travel throughout the county + Reliable transportation + Authorized Driver of a COI vehicle + Flexibility in work schedule + Must be able to provide consistent even tempered customer service at all times + Pre-employment physical exam and TB testing + Ability to obtain and maintain physical exam annually + Works compassionately with a diverse population + Experience navigating community programs