**_JOB OVERVIEW:_** Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. **_DUTIES AND RESPONSIBILITIES:_** + Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. + Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. + Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties. + Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action. + Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s). + Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction. + Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. + Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information. + Conduct pre-shift meeting and review all information pertinent to the day’s activities. + Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. + Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage + Interact with outside contacts: + Guests – to ensure their total satisfaction + Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. + Regulatory agencies – regarding safety and compliance matters + Other contacts as needed (Professional organizations, community groups, local media) + May be responsible for the security of lost and found items or coordinate the lost and found function with other departments. + May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods. + May serve as “manager on duty” as required. + May assist with other duties as assigned. **_ACCOUNTABILITY:_** This is the top job in the housekeeping department. Typically manages a large number of housekeeping and laundry employees in a full-service, luxury, resort, or major flagship hotel which may include multiple sites and facilities, a number of major outlets, high volume of catering and convention facilities, and a large number of VIP and key guests. **_QUALIFICATIONS AND REQUIREMENTS:_** High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds + Frequently standing up and moving about the facility + Frequently handling objects and equipment to maintain the facility + Frequently bending, stooping, and kneeling Other: + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. + Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training + Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. + Problem solving, reasoning, motivating, organizational and training abilities are used often. + May be required to work nights, weekends, and/or holidays. **_What we Offer ─_** We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT. This range may be modified in the future. The salary range for this role is $42,000.00 to $57,330. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.