PAY TRANSPARENCY 

$100,000 - $120,000 base salary range + annual bonus potential!  100% remote in the United States

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? 

What’s In It For You**: 

Competitive pay with performance-based annual raises!  Medical, Dental & Vision Insurance   Domestic Partnership Benefits  Paid Parental Leave  FSA and HSA with Employer Contribution   Commuter Benefit Program   Retirement Savings 401(k) WITH company match  Employee Assistance Program   Paid Time Off   Discount Program   Flexible Work Schedule   Career growth opportunities  

**If hired, you must meet and maintain all eligibility requirements to qualify** 

JOB DESCRIPTION

HR Operations & Compensation Manager

Summary

Potbelly is seeking a dynamic and experienced HR Operations & Compensation Manager to oversee and lead our HR operations and compensation agenda. This role will be crucial in ensuring the efficient and effective functioning of all human resources processes, systems, and policies within our organization while also overseeing foundational compensation practices across the organization. The ideal candidate will have a strong background in HR operations, experience in broad-based compensation matters, a keen eye for detail, exceptional leadership skills, and a passion for creating a positive and productive work environment. 

Job Duties & Function

Responsibilities

HR Process Management: 

Serve as day-to-day lead for HR Operations processes across employee lifecycle, including onboarding, benefits administration, employee records management, performance management, and offboarding. Serve as subject matter expert and project lead for HR processes to enhance efficiency, accuracy, and compliance with company policies and regulations. 

HRIS and Technology Management: 

Manage the HR information system (HRIS) to ensure accurate and up-to-date employee data and records. Collaborate with IT teams to implement, maintain, and optimize HR technology solutions that support HR operations, including shaping and implementing the HR technology multi-year roadmap for Potbelly 

Policy Development and Compliance: 

Serve as lead to develop, review, and update HR policies and procedures to align with changing laws, regulations, and organizational needs. Ensure HR processes and practices are in compliance with relevant employment laws and regulations. 

Benefits Systems Administration: 

Partner closely with the internal benefits team and vendors as needed for the efficient operation of technology supporting employee benefits programs, including health, wellness, retirement plans, and other offerings. Collaborate with external vendors and the internal teams to ensure smooth execution of all total rewards-related programs through efficient and effective systems. 

Data Analysis and Reporting: 

Partner with HRIS Specialist in the stand up of people analytics and metrics within Potbelly. Partner with HR leadership team and IT to ensure an effective suite of people insights in support of more informed decision-making and action across the organization Prepare regular reports for senior management to track key HR performance indicators 

Compensation 

Lead baseline compensation practice for Potbelly including design and maintenance of pay grades, incentive practices, and supporting policies Conduct market benchmarking and analysis to ensure competitive and equitable compensation in support of Potbelly’s ability to attract and retain talent while maintaining fairness across the organization Support compensation administration of ongoing critical organizational processes including annual performance review cycles including salary adjustments, bonuses, incentive payouts and associated communications Other duties and responsibilities as assigned 

 

Experience and Education

Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree a plus). A minimum of 5 years of experience in HR operations and compensation, with experience leading teams and high-impact projects. Strong understanding of HR policies, procedures, and employment laws. Proficiency in using HRIS systems and technology to manage HR processes. Excellent communication and interpersonal skills with the ability to build positive relationships at all levels. Proven leadership skills with the ability to motivate, mentor, and influence others of varying seniority. Detail-oriented mindset with exceptional organizational and problem-solving abilities. Strong analytical skills to interpret HR data and provide actionable insights. HR certification (e.g., SHRM-CP, PHR, SPHR) is a plus. 

What You Bring to the Table

Must represent The Potbelly Way  You are friendly and customer service oriented  You have strong written and verbal communication skills  You love working in a fast-paced environment  You’re a team player, and will help build a collaborative and inclusive work environment that values innovation and continuous improvement.   You enjoy problem-solving  You're able to maintain deadlines and prioritize You have strong organizational skills and the ability to multitask You have strong interviewing skills  You have Microsoft Office skills  You have a strong business acumen  You are proficient in working in a remote setting and are willing to travel as required. You are proactive and highly motivated, demonstrating a strong sense of initiative and commitment to achieving goals. Actively participates in projects and contributes to team discussions, fostering a collaborative and dynamic work environment. You can perform tasks that require prolonged periods of sitting at a computer, including but not limited to data entry, software usage, and communication via email and other digital platforms. This role may involve focusing on screens for extended durations while maintaining attention to detail and productivity. You want to lead and shape critical and strategic people processes and functions within a dynamic and growing organization.You want to make a meaningful impact on the employee experience and organizational success.

Application Deadline: We accept applications for this position until 08/31/2025. We encourage all individuals to submit their applications. 

Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. 

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, age, gender identity, national origin, or veteran status.