In this position as a Hypercare Clinical Support Specialist, you will be embedded with one strategic healthcare customer, reporting to their primary site, while providing remote and on-site support across their geographically dispersed network of facilities. You will act as a trusted clinical partner, ensuring smooth software adoption, optimized imaging workflows, and a high standard of end-user satisfaction.
Your role:
Serve as the primary clinical support liaison for a single healthcare customer, supporting radiology and cardiology software platforms.Report daily to the customer’s Charlotte North Carolina location while also assisting users at multiple regional sites.Provide real-time troubleshooting, clinical workflow guidance, and user education to radiologists, cardiologists, technologists, and clinical teams.Collaborate with customer IT and clinical departments to ensure seamless operation and integration of RIS/PACS, CVIS, imaging modalities, and reporting systems.Build deep knowledge of the customer’s imaging and diagnostic workflows to continually drive improvements and support evolving clinical needs.Travel to additional client locations on a routine or as-needed basis to provide on-site support during critical periods.Qualifications:
Clinical background in radiology, cardiology, or medical imaging, with roles like PACS/CVIS Administrator, Technologist, or Clinical Application Specialist.A Degree or vocational education in Engineering, Medical, or Science fields; Bachelor’s preferred but not required with relevant experience.Minimum 2 years’ experience in healthcare, clinical support, or medical software—especially in post-implementation or customer-facing roles.Strong understanding of imaging workflows and standards (DICOM, HL7, RIS, PACS, CVIS) and familiarity with imaging/reporting systems.Excellent interpersonal and communication skills; ability to collaborate with clinical, technical, and administrative teams.Willingness to travel; preferred experience with AI-assisted imaging, healthcare system integration, and multi-site environments.You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an field role.
About Philips
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Philips Transparency Details
The hourly pay range for this position in (North Carolina) is $31.00 to $52.00, plus overtime eligible.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Charlotte, North Carolina.
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.