**Summary:** Every day, people come to Meta to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Integrity Operations is a team within Meta’s Global Operations Organization that is focused on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. The Actor Integrity team within Integrity Operations works on improving the support experience for different Meta products - from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Meta community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Integrity Operations is for you.This is an investigative role within the Access and Compromise Operations team to identify key gaps in our platforms and products that drive user access loss or account compromise. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writing, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing. **Required Skills:** Investigator, Access and Compromise Operations Responsibilities: 1. Own, develop, execute and manage investigative strategies for Meta products, specifically Instagram, with Product, Engineering, Operations and Policy teams 2. Conduct Root Cause Analysis and investigations followed by delivery of insights and recommendations to cross-functional partners 3. Analyze complex cases and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions 4. Investigative reviews of complex cases, meticulous documentation to drive quality, accuracy and automation opportunities 5. Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems 6. Apply quantitative skills and incorporate qualitative insights to inform and influence strategy for Integrity Operations 7. Work with cross-functional partners to improve the community support experience on our existing suite of products 8. Support end-to-end management of large-scale, transformative programs including supporting a broad scope of projects therein **Minimum Qualifications:** Minimum Qualifications: 9. 3+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team 10. Experience leading process improvement projects across an evolving and cross-functional landscape 11. Track record of investigations and Root Cause Analysis 12. Experience working in, communicating with, and leading global cross-functional project teams 13. Demonstrated experience navigating ambiguity and achieving outcomes in time-sensitive environments 14. 3+ years of experience initiating and driving projects to completion **Preferred Qualifications:** Preferred Qualifications: 15. Bachelor's degree 16. 3+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement 17. Experience working in a technology company or consulting firm **Public Compensation:** $93,000/year to $136,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.