Element has an opportunity for an Account Specialist. The primary function of the Account Specialist is to be responsible for outbound prospecting to both dormant and existing customers not covered by any of the Element sales roles.
In this role you will be responsible for prospecting dormant, existing, and new customers with the intention of discovering request for quotations (RFQs) and gathering actionable feedback on past experiences with Element. In addition, you will engage with existing customers as part of sales / marketing campaign follow up. Typical goals could be to set tradeshow appointments, register seminar attendees and future interest for Element events, gather feedback on marketing campaigns / sales literature, and discover new RFQ opportunities.
Responsibilities Build and maintain a working knowledge of Element’s service offeringsActively utilize Dynamics CRM to log and track performance to monthly goals for total calls, live conversations, RFQs, appointments, campaign activities, etc.Ensure accurate contact details, remove duplicate records, and add new information to CRM contact recordsInteract with Element’s Tactical Marketing Manager, heads of business units and sales teams to ensure proper list segmentation, targeting, and messagingEfficiently distribute new RFQs, customer feedback, and campaign activities to the appropriate stakeholdersRaise awareness of Element’s services by contacting targeted prospect companies for the purposes of cross selling or marketing campaign follow upCollect and distribute reports on performance and opportunities for improvementMaintain ongoing relationships with the sales team and business unit headsWhen necessary, assist Client Support Coordinators with Inbound lead management tasks and responsibilitiesAdditional sales responsibilities such as quote follow up and pipeline management as requiredEnsure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbookEnsure adherence to all applicable laws pertaining to safety, environment and corporate governance Skills / Qualifications 1 – 3 years of outbound sales prospecting experience, or equivalent combination of education and experienceAbility to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specificationsAbility to write routine reports and correspondence and to speak effectively before groups of customers or employees of organizationAbility to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometryAbility to solve practical customer problemsAbility to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule formA valid driver’s licence, with an acceptable driving record under Element’s policyExperience in interpreting testing procedures and requirementsProficiency in Microsoft Applications (Word, Excel)Ability to remain calm when faced with mounting pressure related to deadlines and multiple prioritiesWell-developed oral and written communication skills to meet a variety of communication needsGood interpersonal skills that foster open upward and downward communication built on mutual respectAbility to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditionsSome overnight travel may be required Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.