*$2,500.00 Sign on Bonus for Twelve (12) month commitment* At Los Alamos Medical Center, we work hard to provide high quality care that’s continuously recognized for excellence. In the past year, we have earned numerous recognitions that show how we’re both a great place for care and a great place to work! We have achieved an 'A' for our Leapfrog grade, have acquired Lifepoint Health NQP accreditation, Newsweek has named us a Top Hospital in NM, and have been honored for our Lifepoint Health Diversity Program. We are proud of our work and patient care. We invite you to come be a part of this organization. Enters support requests into tracking system and assigns ticket number or other identification. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. Diagnoses, resolves, and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Documents and reports customer inquiries regarding new/different functionality. Provides end-user desktop training and minor hardware/peripheral repair as appropriate. Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges. Minimum Education High school diploma or equivalent required. Bachelors degree in Information Systems or related area. Progressive experience and relevant coursework may substitute for degree. Graduate of a program discipline preferred. Required Skills Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Certifications: Microsoft professional certifications useful. **Job:** **IT/IS* **Organization:** **Los Alamos Medical Center* **Title:** *IS Support Tech, FT* **Location:** *New Mexico-Los Alamos* **Requisition ID:** *7435-2616*