Supports the planning, organization, and coordination of application support activities for software applications. Supports the coordination of interactions between the users of computer applications, the Information Technology Department and related vendor support personnel. Assists others in the implementation of applications and ongoing system enhancements. Consults with and assists users in making effective use of computer applications through file maintenance, configuration, testing, system monitoring and problem resolution
Responsibilities Serves as a key resource between Information Technology and other organization departments.Reviews customers’ needs and implements appropriate technology to meet the needs.Develops and documents procedures related to the use, management and support of assigned applications.Assists in planning, developing and implementing software applications.May serve as a project leader or managing small to medium complexity projects.Serves as a key IT resource for application projects.Develops, implements, and documents plans for IT applications consistent with customer requirements and industry standards. Serves as a resource for all IT tasks and application projects with a focus on higher end / advanced solutionsServes as a training resource and mentor new employeesParticipates in on-call coverage as needed.
DCH Standards:
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.
Qualifications Associates degree in Computer Science, Information Systems, Information Technology, Health Science, or related discipline with 4 years of healthcare applications experience or Professional Licensed healthcare related experience required. Equivalent certifications/training may be substituted for degree. Bachelor’s degree in Computer Science, Information Systems, Information Technology, Health Science, or related discipline and 2 years of healthcare applications experience or Professional Licensed healthcare related experience is preferred. Demonstrated ability to work independently and sustain multiple simultaneous projects required. Experience with Meditech Expanse and/or a health care EMR system is highly preferred.Preferred Certifications/Licensures: Project Management Professional (PMP)Excellent written and verbal communication skills with the ability to make formal presentations required. Exhibits strong interpersonal skills and management abilities to deal effectively with all levels of internal and external personnel. Possesses intermediate personal computer skills with experience in applications implementation and project planning with knowledge of Information Technology and healthcare systems and processes.Must be able to read, write legibly, speak and comprehend EnglishWORKING CONDITIONS
WORK CONTEXT
Frequent face to face or telephone contact with othersMust work well within group setting or on a teamFrequent daily use of electronic emailOccasional meeting organizer and facilitator Ability to travel to all Health System facilitiesPhysical presence onsite is essentialMust have good manual dexterity for data entry and adjustment of paper and forms in printersPHYSICAL FACTORS
Light work with sitting for 99% of the timeHearing and vision must be normal or corrected to within normal rangeAble to perform the duties with or without reasonable accommodationOTHER JOB FACTORS
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