Kforce has a client in Dallas, TX that is seeking an IT Engineer IV. Summary: In this role, the IT Engineer will provide expert level of incident management support for response, triage and impact mitigation of technology incidents. The team is the command center for all impacting incidents. The key objective of the team is prevent, contain and limit the duration of all production incidents to reduce the impact on our client's business deliverables. The incident management function is to manage incidents to resolution in a 24/7/365 environment using the company's incident management processes. Responsibilities: * Lead the resolution of high priority and complex incidents * Prioritize steps for quick recovery to minimize business impact to operations; This includes using all of the available tools to find the root cause and then drive a quick resolution, either permanent or workaround, to ensure the business is back to normal operations * Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools * Act as primary point of contact to management and stakeholders during business impacting incidents * Partnering with the Correction of Errors team, drive the root cause analysis, lessons learned and implementation of enhancements for all ECC communicated incidents * Collaborate with other teams to enhance proactive monitoring and observability tools and processes