PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The PiovanGroup North America shared services organization provides best in class manufacturing and business support services to its brands in order to create a competitive advantage for each of the brands to drive better solutions for customers. Our businesses include Conair, the leading producer of auxiliary equipment for plastics processing, Thermal Care, a leading provider of industrial heat transfer solutions, and Pelletron, a leading supplier of pneumatic conveying equipment and dust removal systems.
Role: IT Support Specialist
Location: Franklin, PA – On-Site
Job Overview
The IT Support Specialist provides exceptional support and ensures seamless operation of IT systems, networks, and devices across the organization. The role provides technical assistance and training to computer users, computer imaging and configuration, printer and network maintenance, and supports various SaaS applications. This position will report to the Network Services Manager and is located in Franklin, Pennsylvania.
Key Responsibilities
Technical Support
• Provide first-line technical assistance to employees, addressing issues related to hardware, software, and networks.
• Diagnose and troubleshoot technical problems, including desktop, laptop, printer, and mobile device issues.
• Respond promptly to tickets, ensuring resolution timelines are met.
• Provide support for remote workers and travel to other sites for on-site support.
Workstation and Network Management
• Deploy operating systems and software to workstations
• Document system configurations, changes, and troubleshooting procedures for future reference.
• Assist in the installation, configuration, and maintenance of network infrastructure, including switches, and access points.
• Ensure network connectivity is stable and secure, addressing issues as they arise.
• Create user accounts and provide support for enterprise applications
User Training and Documentation
• Provide user training on IT tools and systems to enhance efficiency and reduce common issues.
• Create and maintain user guides and documentation for IT processes and tools.
• Support onboarding processes by ensuring new employees have access to necessary IT systems and devices.
Requirements• Location: Must be able to work on-site in Franklin, PA
• Education: Associate degree in a technology field, or equivalent technical certificate.
• Experience: Entry level, experience is welcomed
• Technical Expertise: Understanding of Microsoft Windows troubleshooting; knowledge of networking protocols; iOS device knowledge.
• Problem-Solving Skills: Demonstrated ability to diagnose and resolve technical issues efficiently.
• Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.
• Certifications: CompTIA A+, Network+, or similar certifications are a plus, but not required.
PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.
PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.