Bazaarvoice is looking for a Senior Client Success Manager to join our Retail team. Our Client Success Managers are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients. We are looking for an individual who is passionate about client service, about solving challenging problems and enjoys regularly exceeding customer expectations. Our ideal candidate is naturally curious and has a strong drive to succeed.What You'll Be Doing:Manage client lifecycle across a portfolio of named accounts, where you will: conduct discovery and understand your client's internal metrics for success of the program and ensure the client knows how to achieve and measure those resultsAct as the business success/strategy expert in educating and advising clients on best practices and strategies to run a healthy user-generated-content program and get the most out of their investmentDeliver performance reviews at a designated cadence, including KPIs and revenue value associated with their UGC program, including client executive/leadership stakeholdersInfluence adoption of Bazaarvoice’s innovations, solutions, and features that compliments retailer’s business goalsUnderstand both internal Bazaarvoice technical platform and product knowledge as well as ability to understand your clients' technical infrastructure and how this impacts the overall business strategyManage client health by identifying, documenting, and working with cross functional teams (sales, product marketing, product, technical success, services) to mitigate risk and increase client retention rates through client satisfaction/relationship managementAct as lead for broader account vision with other supporting functions (such as Account Managers, Technical Success Managers, Product, etc.)Leverage critical thinking to problem solve both client and internal scenarios to achieve client health/satisfactionNecessary Skills And Experience:Account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platformExcellent relationship-building skills, proven record of leading meetings with Executive leadership (client and internal stakeholders) and successfully cultivating productive executive champion relationshipsAbility to compel clients and internal stakeholders to act, and to hold them accountable to their commitmentsDemonstrated ability to manage multiple accounts, priorities, workstreams concurrentlyAttention to detail, highly organized, with an absolute focus on quality of workAbility to analyze and compile data in effectively visualize and speak to the dataStrong team player with a “client-centric” attitudeNice to have:Experience working for a Fortune 1000 Retailer or experience consulting/supporting with Fortune 1000 retailers#LI-Hybrid#LI-MH1