Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. In addition to the House of Blues branded locations the HOBE division is home of some of the most iconic and renowned venues around the country. Venues such as St. Andrew’s Hall, the Wiltern , and those that fall under the Fillmore brand. House of Blues Entertainment clubs and theaters provide performances by artists of all different genres of live music from Rock, Hip Hop, Country, Rock en Español , Blues, Jazz, Reggae and Pop. House of Blues venues are known for their unique features, history, and, of course, the shows that happen inside. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Team Member Recruitment, Training, Development and Management Responsibilities: + Development of Hourly Team Members + Discipline + Conflict Resolution + Ensuring compliance with Workplace Standards + Communication + Floor Management Functions Ensuring Optimal Guest Experience + Ability to give proper recognition to Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage + Serve as a resource of information for all Members regarding their experience + Ensures that all special events are executed properly, to the guests’ satisfaction + Must possess a solid understanding of the nightlife industry, promotions and industry trends + Guest Relations & Membership Fulfillment Enhance Revenue/ Controlling Costs + Assist that Food & Beverage COGS, controllables and labor are within budgetary guidelines + Participates in developing long and short term plans for revenue growth and cost control measures + Generate/Enhance Revenue + Execute nightly programming that fosters increase in guest count and incremental sales + Execute on initiatives developed by VIP Services or sales team Vibe, Atmosphere and Maintenance within the venue + Creates and maintains an environment of high energy vibe + Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor. + Manages physical plant/facility to ensure proper repair and maintenance + Maintains Cleanliness standards at its highest Essential Personal & Interpersonal Skills + Capable of maintaining a positive attitude + Maintains objective view in all circumstances + Listens empathically to Management and Team Members + Maintains organization and focus + Takes creative risks to enhance revenue + Behaves professionally to maintain/enhance a positive image + Thinks creatively to produce new possibilities in all areas of operations + Ability to alleviate volatile situations + Shows respect by considering the rights and dignity of others rather than just self + Communicates assertively in a non-aggressive, candid manner + Maintains personal integrity by abiding by and supporting the Mission and Values of the company WHAT THIS PERSON WILL BRING + Accountability + Development (self and subordinates) + Working Relationships + Judgment + Quality of Work + Dependability/Reliability + Written and verbal communication + Manageability Working Knowledge of: + Restaurant/music hall operations; up-scale dining procedures; wine knowledge; purchasing, receiving, inventories and cost controls as it applies to liquor/bar product; computers (Windows environment: spreadsheets, word processing, databases); budgeting; cost of sales; P&L statements; basic accounting/payroll reporting; training programs; nightlife operations and trends Entry Level Knowledge Of: + Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions Interpersonal Skills: + Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity Ability To: + Handle various projects at one time, coordinate membership activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner Special Requirements (Licenses, Certificates, Professional, etc.): + High School diploma required, College preferred, T.I.P.S. certification or equivalent; 3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industry BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.