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As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if they were your own.

JOB RESPONSIBILITIES

Funeral Director

Arranges and conducts funeral services according to the family’s desires, expectations, and spiritual beliefs.Discusses family’s wishes, funeral options, services, products, and pricing with deceased family.  Identifies and communicates special veteran or recognition benefits.  Executes funeral services contracts and documents by state and federal laws.Through community and non-profit involvement, it retains heritage, increases goodwill, and indirectly increases market share.Additional responsibilities associated with Funeral documents, arrangements, services, and post-funeral care.

Location Management

Financial Management

Work with Location Manager to develop annual business plan and budget, as well as financial, production, and revenue goals. Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management. Understand industry finances, how daily activities affect financial outcomes.  May approve expenditures and invoices, including overtime. 

Operations

 Assist the Location Manager with the day-to-day activities, ensuring on-time services that exceed client family expectations.  Identify barriers, encourage ideas, and recommend improvements.  Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.Manage frontline supervisor’s responsibilities, expectations, and accountabilities.  Make decisions that support and reinforce the company’s market strategies, values, and goals.In the absence of the Location Manager, fill in appropriate daily responsibilities and decision-making.Additional responsibilities as requested or assigned.

People Development

Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibility for staff.  Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps.  Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration.

Education, experience, & Skills

Education, Certifications, and Licensure

Applicable state Funeral Director Licensure is required; Technical schooling diploma in Funeral Services/ Mortuary Science preferred; bachelor’s degree in Mortuary Science, where required by state law.

Experience

At least five (5) years of industry experience in the applicable discipline with progressively increasing responsibilities, with an understanding of industry competitive pricing, demographic patterns, and market competition Desire to learn, understand, and apply Financial and Business acumenProfessional interpersonal skills, as well as cultural sensitivity and tactfulness, to interact with a variety of cultures and language barriers

Skills

Proficient in MS Office suite, including mail, Word, Excel, & PowerPoint, as well as proprietary industry software (HMIS, CarePoint, Becan)Environment:  Work may be performed both indoors and outdoors, regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment. Attire:  Business attire is required.  Personal safety equipment or appropriate attire may be required for the cemetery or crematory environment Physical Demands:  Sitting continuously for multiple hours or standing continuously for multiple hours.  Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer.  Ability to lift to 50 lbs. to assist with moving bodiesExtenuating Schedule:  Typically required to work several evenings or weekends each month Travel:  minimal local

Postal Code: 00909

Category (Portal Searching): Operations

Job Location: US-PR - Santurce