Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space. Overview We are looking for a highly engaging, safety and customer focused individual to join our team as Loss Prevention | Security Officer for the Summer Season, May - September. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. BASIC FUNCTION: The Loss Prevention | Security Officer is responsible for maintaining safety and security within the hotel premises. This position is also responsible for preventing losses in full compliance with federal, state, local laws and property policies and procedures. ESSENTIAL FUNCTIONS: 1. Patrol and Presence: • Patrol and monitor hotel premises regularly to maintain order, establish presence, identify potential threats, risk, or undesirable behavior. • Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio or other means, to the manager on duty; report any alarms similarly. • Investigate and report irregularities or suspicious activities. • Respond to alarms promptly. Notify appropriate stakeholders of all events. • Lock and unlock property entrances when necessary to maintain security. 2. Investigation and Reporting: • Investigate any incidents, safety hazards, or breaches promptly. • Complete first report of injury form with employee. Ensure reports are escalated to Company Nurse, Human Resources Department and Department Director and noted on Daily Activity Report (DAR). • Assist injured guests with the completion of general liability forms, documenting with evidence and escalating to Company Insurance Company, Director of Finance, and General Manager. Logging activity on DAR. • Document observations during on-duty hours using the DAR. 3. Loss Prevention: • Prevent losses and minimize damage by reporting any security-related issues. • Detain violators when necessary, ensuring compliance with hotel policies and legal requirements. 4. Safety Inspections: • Conduct daily physical hazard inspections to identify safety risks. • Address any hazards promptly to prevent injuries or accidents. Work with engineering department to repair hazards. 5. Emergency Response: • Assist guests with room access as needed. • Administer First Aid/CPR or contact emergency medical services. • Maintain order in the hotel. • Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property. • Work closely with law enforcement agencies, when needed. • Defuse and deescalate disturbances involving guests, employees, vendors, visitors, etc. and if necessary, escorts disruptive individuals off the property. • Manage undesired conduct, behavior, or violations of hotel policy and civil law. 6. Compliance: • Ensure compliance with all relevant laws, regulations, and hotel policies. • Conduct regular audits and inspections to identify areas for improvement. 7. Other: • Maintain visitor log. • Issue, collect and maintain visitor badges. • Receives incoming packages and shipments. • Answer security telephone, radio, and safety hotline calls and respond in a timely manner based on priority. • Maintain, issue, and track radio equipment and property keys to housekeepers and other department heads or leaders in need of master keys as approved by the General Manager. • Create, maintain, track and issue property master key access badges. • Ensure all reporting is complete and accurate, using the proper forms. • Assist HR with existing separated employees off property. • Manage lost and found items. Work with guests to respond to lost items, including following procedures on returning items and informing guests of items not found. • Any other duties as assigned. MARGINAL FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions to be solely determined by the supervisor based upon the requirements of the hotel. 1. May check employee packages and/or bags, purses, etc. as they exit to ensure no food or property is being removed. Screen people entering this entrance for purpose and authorization. 2. Will work with HR to conduct random or scheduled locker searches. 3. Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items. Mail out claimed items to owner. 4. Provide accurate information to inquirers for directions, hours of operation, etc. 5. Escort guests and employees as required to parking lots, provide same for employees carrying house banks. Qualifications QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: Must possess the following knowledge, skills and abilities and be able to explain and demonstrate performance of the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.  High school diploma or equivalent, required.  Any combination of education, experience, and training that provides the required knowledge, skills and abilities to meet the essential functions of the position.  Prior law enforcement, military, or security/loss prevention experience, required.  State of California Guard Card required.  CPR certification and first aid training preferred.  Professional, neat, clean and well-groomed appearance. Uniforms are required and provided for this position.  Must be able to read, write, and speak English to understand the layout of the property and surrounding areas, ascertain and document important information.  Ability to effectively deal with internal and external customers in a professional manner.  Requires a high level of patience, tact, and diplomacy to defuse anger and collect accurate information.  Strong observational skills and attention to detail.  Excellent communication and teamwork abilities.  Ability to actively listen and connect with people.  Ability to stand, walk and/or sit for long periods of time.  Must be comfortable with large crowds, group events, and interacting with people of all ages.  Must be able to able to work rotating and / or double shifts, days/nights/overnight shifts, weekends, and holidays.  Must be reliable and have excellent attendance to support the needs of the hotel.  Must have reliable transportation to and from work. Compensation Range The compensation for this position is $18.00/Hr. - $19.00/Hr. based on qualifications and experience.