Sodexo is seeking a Collections Manager in the Credit & Collections Department at the Finance Shared Services office in Buffalo, NY. This Manager is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction.
Incentives This role will work a hybrid schedule averaging three days in the office and two days from home plus ten work From anywhere days, in the U.S. only, provided annually. This is on top of vacation, holidays and personal days. The office offers a modern, collaborative environment with free parking and on-site full-service cafeteria. What You'll Do Optimize diligent cash collection through efficient use of collection tools and generate worklist/account queue. Contact clients or Accounts Payable offices regarding past due balance. Understand their situation and work to resolve delinquency. Investigate and resolve client queries, discrepancies and disputes. Document actions/progress within each client’s profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions. Establish “Promises to Pay” and provide timely follow-up on payment commitments. Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders Request write-offs, reapplications and refunds appropriately Escalate large collection issues appropriately Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness Provide backup support to teammates as needed.What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring Strong ability to collaborate cross-functionally. Pro-active, responsive and action orientated Ability to work with high degrees of change Commercial/business-to-business collections experience ERP AR module user experience, preferably SAP Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Minimum of 3 years of experience in accounts receivable, finance, or a similar role. Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years