The Manager of Performance Improvement for Behavioral Health provides leadership in designing, implementing and evaluating quality improvement initiatives at the enterprise, service line, site and program levels. The position bridges clinical expertise with data-driven methodologies to improve patient outcomes, operational and financial efficiency and regulatory compliance. 

1. Quality: Lead the development, implementation and monitoring of multiple mediums to large quality and performance improvement strategies/initiatives at the enterprise, service line, site and program level. 

2. Performance: Work with and educate program leads and teams in designing, facilitating, implementation, monitoring, and reporting on performance improvement initiatives.

3: Quality Assurance: Interface with site quality managers for the system to align program, service line, and system quality improvement initiatives with regulatory requirements. 

4: Project Management: Develop, coordinate and deliver/implement project implementation plans at the enterprise/service line, department, and program levels in coordination with service line leadership, managers and coordinators. 

5. Performance Improvement:  Analyze quality metrics, patient outcomes, and operational data to identify performance improvement opportunities and interventions

6. Quality: Develop and maintain collaborative relationships with system, hospital, service line and departmental leadership to develop and implement inter/intra departmental quality and performance improvement projects and solutions.

7. Performance: Assist with identifying, designing, maintaining and reporting on service line, departmental and program key performance indicators and metrics. 

8. Performance: Coaching/assisting program leads and teams with collecting, collating, analyzing and visualization data and metrics for reporting and program review.

9. Performance: Facilitate cross-functional teams through PDSA cycles and other improvement methodologies.  

10. Operations: Organize, develop and support the design of productivity and utilization metrics for the service line, departments, and programs for actionable improvement and program management outcomes and projects.

11. Education: Provide mentorship and education on quality and performance improvement methodologies to team members at all levels including use of tools, resources and support.

12. Quality: Create and maintain dashboards and other KPI reporting structures in collaboration with service line leadership for reporting to stakeholders and senior leadership. 

13. Supervisory: Supports the team through professional development, evaluations and objective setting.