Job Title:

Manager

Job Grade:

M2

 

Function:

Corporate Quality Compliance

Sub-function:

Complaints

 

Manager’s Job Title:

Senior Manager-1

Location:

Vadodara

 

 

 

 

 

Job Responsibilities

 

•               Review of Product Quality Complaint Investigation Reports (US Market).

•               Coordinate with other stakeholders involved in the complaint handling process.

•               Monitor the progress of Filed Alert Reports, Recalls & Product Quality Complaint closure.

•               Logging of Product Quality Complaints (PQC) in the database (TrackWise).

•               Acknowledge the complaints to the complainants.

•               Providing the response letter to the complainant.

•               Reconciliation of received market complaints.

 

Areas of Responsibility

 

Product Quality Complaints Management

 

 

Travel Estimate

Approximately 10%

 

 

 

 

 

 

 

Job Requirements

Educational Qualification

M.Sc (Life Sciences) / B.Pharm

Specific Certification

Nil

Skills

Good Technical & Communication Skills, Investigation writing, reviewing, and editing experience, candidate should have worked in USFDA work environment.

Experience

13-14 years