Pay Range:$46.87 - $65.76

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Manages teams responsible for multi-site technology facilitation and creates purchase requisitions for non-capital equipment.Oversees installation, configuration, and maintenance of organization’s endpoints including but not limited to: Thin Clients, PC/Desktop computers, Printers, Laptops and Mobile Devices.Acts as IT Technical Support Liaise with SEARHC clinics and coordinates communication and site visits.Maintain accurate software and hardware inventories.Plans and leads staffing initiatives, including recruitment, supervision, evaluation anddevelopment of Technology Support Services staff.Proactively manages hardware, software, and personnel to maximize efficiency, minimize downtime and maintain a high level of customer service.  Accountable for developing and implementing a departmental philosophy and objectives which ensures a high level of customer service and aligns with and supports the organization’s strategic objectives.Oversee and mentor a team of desktop support technicians providing Tier 2 advanced technical support services.Responsible for providing strong technical experience in providing technical solutions and support to hardware, software, and operating systems in a networked environment.Evaluating employees’ job performance, identifying areas for improvement, and providing feedback, completing performance management reviews.Initiate and execute projects, including planning, monitoring progress, and reporting to senior management on the status.Updating and maintaining images for desktops, laptops, and thin clients.Printer installation, configuration, and support.Software upgrades and installations.Network services troubleshooting and connectivity, including wireless.Manage customer issues and customer escalations, providing proper communications internally and externally throughout the process, and following up on customer complaints.Coordinate technology refresh projects with the Director of Technical Support Services, CIO, and other IT leadership and staff.Work with internal IT teams to address critical customer needs and concerns, and system issues, and prepare communication to customers.

Other Functions

Provides strategic direction, guidance, leadership, and supervision of staff

Supervisory Responsibilities

Supervises IT Technical Specialists across the consortium.Coordinates IT Technical Specialists travel and site visit cadence schedules.

Additional Details:

Education, Certifications, and Licenses Required

Bachelor’s degree preferred; Associates or two-year technical degree required.Both CompTIA A+ and/or Network+ certification is preferred; at least 1 certification is required.

Experience Required

Minimum 5 years’ experience related to technical support operations.Minimum 2 years’ experience related to technical supervision.

Knowledge, Skills, and Abilities

Ability to effectively present information and respond to questions; the ability to explain technical concepts in lay terms; the ability to read and interpret technical bulletins and software documentation; the ability to write technical reports and procedures.Team player favoring collaborative approaches for working with internal and external partners.Project and budget management skillsAbility to promote and maintain good interpersonal relationships and proficiency in team building, conflict resolution and group interaction; proven ability to manage and coordinate individuals with different professional training, skill sets and personalities.

Computer Skills

Knowledge of modern client/server computing environments.Ability to assess and communicate on the impact of technical decisions and architectural changes.Able to troubleshoot complex systems, which include inspection of errors and debug logs.

Other Qualifications

Plans development for the implementation of large and complex projects.

Travel Required

Travel expected.

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!