Job Summary

Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff.

Essential Functions

Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews.Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness and conformance to policies and procedures. Supports business metrics for the practice.Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves and other time off.Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader.

Qualifications

Required High School Diploma or equivalent Or GEDSuccessful completion of a competency-based Medical Assistant training program Required3 years of relevant experience Experience working in a physician practice or healthcare setting RequiredExperience working as a medical assistant RequiredExperience using EPIC RequiredExperience as an EPIC SuperUser PreferredExperience in Kaizen Culture/Standard Work PreferredCRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire required OrCRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants Upon Hire required OrCRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire required OrCRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals Upon Hire required OrCRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire requiredCRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required OrCRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - ICC Ionia - 2776 S State Rd - Ionia

Department Name

Family Medicine - Ionia

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7:30 a.m. to 5:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.