**Job Summary** The MSP Governance Consultant is responsible for enabling and optimizing the governance, integration, and performance of multiple Managed Services Providers (MSPs) supporting the Information Services (IS) operations for BSWH. This role ensures MSPs adhere to strategic governance structures and best practices, particularly those defined by the Service Integration and Management (SIAM) and ITIL v4 frameworks. The Consultant serves as a central liaison between internal (BSWH) Service Tower leads (Applications, Infrastructure, and Cybersecurity) and external MSPs to drive alignment, ensure service performance, and maintain consistency across all service delivery and integration activities. This role is critical to ensuring MSP contributions meet agreed-upon Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations while supporting high-quality, patient-centered care. **Essential Functions of the Role** **· Governance & Integration** o Lead the management and continuous improvement of governance structures across all MSP engagements o Ensure adherence to ITIL v4 best practices in all aspects of service delivery o Oversee the maintenance and accuracy of end-to-end service models within each MSP environment, ensuring alignment with business and operational objectives o Support and enforce compliance with service integration policies, escalation paths, and decision rights frameworks **· Operational Relationship Management** o Serve as an operational liaison between internal Tower/Sub-Tower Leaders and MSP counterparts to ensure consistent and effective communication and coordination o Facilitate regular operational reviews and service performance discussions with MSPs and internal stakeholders **· Strategic Vendor Management** o Manage and cultivate strategic relationships with MSPs and internal stakeholder groups to ensure mutual understanding of goals and priorities o Drive accountability through structured governance processes **· Knowledge & Continual Improvement** o Champion the use of knowledge management practices among MSPs and internal teams o Support training, education, and awareness initiatives around MSP governance and integration practices **Key Success Factors** · Exceptional communication, stakeholder engagement, and conflict resolution skills. · Experience in healthcare IT or a regulated industry preferred. · Strategic thinking and systems integration · Analytical and performance measurement skills · Vendor negotiation and contract management · Risk identification and mitigation · Strong interpersonal and organizational skills · Leadership without authority across matrixed environments **About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **QUALIFICATIONS** + EDUCATION - Bachelor’s degree in Information Technology, Business, Healthcare Administration, or a related field, and/or equivalent + EXPERIENCE - 5+ years of experience in IT Service Management, Vendor Management, Program Management, and/or a similar role with oversight of large stakeholder groups (e.g. MSPs). + Strong understanding of SIAM principles and ITIL v4 framework (certification in ITIL v4 and/or SIAM Foundation preferred). + Demonstrated experience managing vendor relationships and governance in a complex, multi-supplier IT environment. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.