WELCOMETO HYATT PLACE MELBOURNE CARIBBEAN PARK
This is the story of adifferentplace. A place where 24/7 conveniences, thoughtful service and flexible spaces helpguests move seamlesslyfrom work to play, from frenzied to relaxed.
We are thatwelcomingplace, where guests find uncomplicated experiences in acasualatmosphere.
A full-timeNight Duty Manageropportunity is now available.
About the Role
The Night Duty Manager creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
Working on the overnight shift (11pm-7:30am), you will carry out daily auditing and balancing of guest folios including all transactions.
Your Core Purpose will be:
The Night Duty Manager provide guests with an engaging check in experience, by providing a friendly welcome. Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.
Duties include:
· Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
· Conduct daily auditing of hotel transactions, balancing of guest folios and running daily reports
· To handle all guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues.
· Handle guest issues/complaints with courtesy, empathy and sincerity.
· To be able to use Opera and other property management systems
· Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
· To be fully conversant with the hotel's credit policies and to monitor all guest accounts.
· To know and carry out specified duties in response to a fire alarm, guest medical emergency and security threats
· Ensure high standards of personal presentation and grooming.
WELCOMETO HYATT PLACE MELBOURNE CARIBBEAN PARK
This is the story of adifferentplace. A place where 24/7 conveniences, thoughtful service and flexible spaces helpguests move seamlesslyfrom work to play, from frenzied to relaxed.
We are thatwelcomingplace, where guests find uncomplicated experiences in acasualatmosphere.
A full-timeNight Duty Manageropportunity is now available.
About the Role
The Night Duty Manager creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
Working on the overnight shift (11pm-7:30am), you will carry out daily auditing and balancing of guest folios including all transactions.
Your Core Purpose will be:
The Night Duty Manager provide guests with an engaging check in experience, by providing a friendly welcome. Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.
Duties include:
· Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
· Conduct daily auditing of hotel transactions, balancing of guest folios and running daily reports
· To handle all guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues.
· Handle guest issues/complaints with courtesy, empathy and sincerity.
· To be able to use Opera and other property management systems
· Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
· To be fully conversant with the hotel's credit policies and to monitor all guest accounts.
· To know and carry out specified duties in response to a fire alarm, guest medical emergency and security threats
· Ensure high standards of personal presentation and grooming.
What we are looking for:
· Previous Front Office experience
· Relevant degree in Hospitality is an advantage
· Experience using Opera would set you apart from the rest
· Passionate about creating memorable guest experiences
· Exceptional communication skills and attention to detail
· Demonstrated ability to provide and improve customer service with both internal and external customers.
A positive, enthusiastic attitude and the ability to work on the overnight shift from 11pm-7.30am·
What we are looking for:
· Previous Front Office experience
· Relevant degree in Hospitality is an advantage
· Experience using Opera would set you apart from the rest
· Passionate about creating memorable guest experiences
· Exceptional communication skills and attention to detail
· Demonstrated ability to provide and improve customer service with both internal and external customers.
· A positive, entthusiastic attitude and the ability to working the overnight shift from 11pm-7.30am
What we are looking for:
· Previous Front Office experience
· Relevant degree in Hospitality is an advantage
· Experience using Opera would set you apart from the rest
· Passionate about creating memorable guest experiences
· Exceptional communication skills and attention to detail
· Demonstrated ability to provide and improve customer service with both internal and external customers.
A positive, enthusiastic attitude and the ability to work on the overnight shift from 11pm-7.30am·
What we are looking for:
· Previous Front Office experience
· Relevant degree in Hospitality is an advantage
· Experience using Opera would set you apart from the rest
· Passionate about creating memorable guest experiences
· Exceptional communication skills and attention to detail
· Demonstrated ability to provide and improve customer service with both internal and external customers.
· A positive, entthusiastic attitude and the ability to working the overnight shift from 11pm-7.30am