Job Title: NY TSA Enrollment Agent I
Job Description

The position involves providing exceptional customer service to both internal and external clients. The role requires performing basic maintenance and troubleshooting issues with fingerprinting and retail equipment, including computer hardware and software. You will verify customer identities and scan necessary documents into the database system. The successful candidate will complete required biometric and data capture processes and paperwork for each customer. Additionally, tracking processing time for each applicant and ensuring they are processed in the correct order is essential. The role includes performing biometric processing to capture quality electronic fingerprints, photographs, and signatures, ensuring program accuracy standards are met or exceeded. Identifying opportunities to offer additional products and services to customers is also part of the job.

ResponsibilitiesProvide superior customer service to internal and external customers.Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment.Verify customer identity and scan required documents into database system.Complete required biometric and data capture processes and paperwork for each customer.Track processing time for each applicant and ensure they are processed in appropriate order.Capture quality electronic fingerprints, photographs, and signatures to meet accuracy standards.Identify opportunities to offer more products and services to customers.Essential Skills3+ years of customer service and administrative experience.Strong speaking and writing skills.Computer/tech savvy.Proficiency in Microsoft Office Suite and Adobe.Additional Skills & QualificationsFace-to-face customer service experience in a retail or hospitality environment is preferred.Work Environment

This role is located at a CVS Location (217 Broadway) with working hours from Monday to Friday, 10:00 AM - 1:00 PM and 2:00 PM - 7:00 PM. The position offers the opportunity to work in a federal government setting, providing a professional and structured environment.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on May 22, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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