O2C Collection Supervisor
Nestle
**Roles & Responsibilities**
+ Organizing & leading the weekly credit meeting with the Country Manager & Division Heads.
+ Responsible for releasing orders in respect to credit limits granted to customers.
+ Handling any communication of claims & responding to client inquiries, ensuring they are directed to the correct department for investigation & resolution.
+ Identifying and escalating potential bad debts to management.
+ Leading daily, weekly & monthly catch meetings with customers & internal stakeholders by coordinating with the Sales Team, Project Managers to ensure the efficiency of collections.
+ Analyzing & matching invoices with the customer's payment & reviewing their payment history.
+ Following up with customers for the collection of each month by sending SOA
+ Confirming the payment is done on time without any delay.
+ In alignment with risk management, blocking & unlocking customers .
+ Key focus on overdue accounts & follow-up on collection performance.
+ Preparing the forecasted collections from the customers.
**What will make you successful**
+ Bachelor's degree in a relevant field
+ 3-5 years experience in finance
+ Proficient analytical skills.
+ Experience in SAP and MS applications (Excel).
+ Continuous improvement mindset
+ Understanding of Order-to-Cash process (Payment Application, Collection and Claims/Deductions processes)
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