We have an outstanding Contract to Hire position for anOperations Center Coordinator to join a leading Company located in theSaint Louis, MO surrounding area. Job Responsibilities: + Answer incoming calls from clients and vendors related to data center maintenance. + Create and update work order requests in internal database and client databases. + Document and perform data entry of information from calls into various systems. + Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response. + Dispatch technicians to data center locations to address maintenance requests. + Monitor data center alarms, and notify clients, leads, and internal groups as applicable. + Escalation of emergency issues to management and clients as needed. + Follow set processes and procedures. + Attend weekly group meetings to discuss new and updated processes and procedures. + Additional duties as assigned. Basic Hiring Criteria: + Bachelor's degree in Business Administration or related field preferred, High School Diploma or equivalent required. + 1 to 3 years of experience in a fast-paced environment required. Prior experience in Maintenance Dispatching preferred . For entry level employees, experience in retail, or administrative roles is preferred. + An eager and motivated individual who excels in a team environment. + Excellent verbal and written communication skills. + Strong attention to detail required . + Ability to multitask in a fast-paced environment. + Ability to follow all SLAs(Service Level Agreements) and provide timely responses to clients, coworkers, supervisors and internal departments. + Proficiency with basic operations of a computer; MS Outlook , Excel required. Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance