JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

The Operations Manager oversees property management and operations, aligning with client directives and established standards. This role involves collaborating with the Client Facility Manager to deliver exceptional services in property operation and maintenance, including customer/client relations, facility upkeep, project coordination, and vendor management. The position is crucial for ensuring optimal property performance and client satisfaction through efficient resource allocation and strategic decision-making.

Your day-to-day tasks will include:

Providing leadership for efficient operations and maintenance of facility equipment across a dispersed regional portfolioMaintaining client satisfaction and developing positive client relationshipsEnsuring compliance management and quality control with vendor partnersMonitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Collaborating with the regional team to drive overall account team successManaging work orders for maintenance team and vendorsEnforcing company policies and safety training requirementsImplementing and monitoring hazard control and team safety practicesSupporting the Client in short and long-term project implementation and execution

Desired experience and technical skills:

Requirements:

Minimum 4 years industry experience in corporate environment, third-party service provider, or as a consultantExcellent customer service, computer, managerial, and communication skillsAbility to multi-task and organize responsibilities effectivelyGeneral knowledge of building systems (mechanical and electrical) • Strong interpersonal and supervisory skillsProficiency in MS Office, Excel, SharePoint, Teams, and CMMS systemsExperience managing maintenance staff in a dispersed portfolioAbility to oversee multiple facilities of different functionsCapability to supervise vendor performance during normal and off hours

Preferred:

Experience in implementing cost-reduction programs and increasing productivitySkilled in conflict resolution and solution analysisFamiliarity with conducting on-site inspections (monthly/quarterly/annual)

Location:

On-site –Arden, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.