Operations Specialist We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window and Door Company in the America (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple. Join a company recognized by the Chicago Tribune as one of Chicago's Top Workplaces for the 11th time in 2024! What can Feldco Offer You? + Leadership – We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market + Growth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets + Advancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development + Security – We operate profitability and are enhancing the benefits and care of our employees + Professionalism – We are investing heavily in quality improvements and establishing industry-best operations + Teamwork – We are focused on assisting each other and working together to take care of our customers Position Responsibilities: + Calling clients to schedule service, measurement and installation appointments. + Resolve product or service concerns by clarifying customer’s issues. + Open and maintain customer accounts and update I.T. system. + Contribute to team results by working closely with field staff and other departments. + Receive, assemble, file, and organize job packets. + Complete necessary paperwork and data entry to process purchasing. + Process on-order and completion payments for services and contracts. + Notify Installation Companies of daily work and customer expectations. + Answer phones to assist customers when they call. Position Requirements: + One year of customer service experience. + Problem solving capabilities. + Excellent communication skills. + Ability to multitask. + Must be a team player. + Must pass background check and drug screen. Preferred Skill Set + Entrepreneurial Spirit. + Home improvement / construction industry experience, although not necessary. Job Information: + Hours: 8am to 5pm Monday To Friday; 1 Hr Lunch; + Every other Saturday required (will receive additional weekday off when working Saturdays) + Location: 1656 Winthrop Dr, Des Plaines, IL 60018 + Pay Range: $35,360 – $38,896+ Benefits Offered to Feldco Employees: + Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco’s medical plans. + Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc. + Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses. + Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employees + Disability Coverage: Employees can enroll in STD and LTD. + Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000. We offer Accident, Critical Illness, and Hospital Care coverage + Employee Assistance Program + Offer identity Theft protection + Discount on pet insurance through Fetch + 401(k) Retirement Plan: 401(k) with company match + PTO and paid holidays