Bowie, MD, USA
56 days ago
Patient Care Services Manager

Purpose 

To provide patient care pharmacy services to patients via scheduled appointments and in group settings in order to: 

Improve patient health, well-being and knowledge  Improve collaboration and communication among the patient's healthcare team  Document and report on healthcare related interventions and outcomes.  Establish Safeway/Albertsons family of pharmacies as a healthcare destination  Help ensure the company successfully executes on all MTM opportunities to earn preferred network status and capture pay for performance Job Responsibilities and Accountabilities  Provides patient care services to meet the needs of patients and the local community including, but not limited to, medication therapy management (MTM), chronic condition management, immunizations, medication administration, and biometric screenings  Successfully identifies and preps CMR opportunities for all assigned pharmacy locations to assist with execution of the service at store level. Follows up with assigned pharmacy teams to ensure follow through with CMR completion.  Provides ongoing training and support to ensure assigned pharmacy teams execute against their MTM opportunities.  Documents all services according to company policy and payer specifications  Ensures confidentiality of all patient records  Coordinates coverage for time dedicated to patient care services, working with the Division Pharmacy Manager (DPM), Patient Care Service Manager, and/or local scheduler  Accepts assignment of patient care sites, which are subject to change  Creates and manages schedule following established procedures to allow for central scheduling of patient appointments in all assigned patient care sites  Maintain 3 months of rolling availability in, MarkeTouch, the on-line clinical scheduler.  Travels among assigned patient care sites on a regular basis, providing appointment-based services, educating pharmacy teams about patient care initiatives  Marketing services to patients and store customers and visiting healthcare providers, local businesses and community groups  Performs patient care services telephonically when needed  Attends and participates in approved scheduled meetings and trainings with divisional or corporate patient care service leaders via conference call, in person or via other media  Reports expenses following company policy  Serves as a preceptor for student pharmacists, summer interns and residents where applicable  Participates in health fairs and other community-based programs  Completes and shows proof of specified continuing education in targeted disease states as required by clients, payers and/or Albertson/Safeway  Performs various presentations for groups of patients, healthcare professionals, pharmacists, students and interns  Patient Care Pharmacists must be flexible to work weekend, evening and holiday schedules to meet patient and business needs 

 

Job Requirements, Relevant Experience, Education, Certification, Knowledge, Skills and Abilities 

Required Registered Pharmacist (RPh)  Outstanding communication skills  Excellent time management and organizational skills.  Ability to respond positively and quickly to rapidly changing priorities  Extensive knowledge of applicable state laws, patient care guidelines, common disease states and therapies encountered in the community pharmacy setting  Successful completion of company approved training programs including immunization, diabetes training, patient care pharmacist onboarding  Experience with MTM software platforms, including but not limited to Mirixa and Outcomes MTM  CPR certified 

 

Preferred 

At least three years of active involvement in patient care services or completion of post-graduate clinical residency 
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