Northern Light Mercy Hospital Department: Walk-In Clinic - Gorham Position is located: Mercy Express Care Gorham Work Type: Full Time Hours Per Week: 36.00 Work Schedule: 7:00 AM to 4:30 PM *Sign On Bonus for Eligible Candidates* Summary: The Patient Service Rep Lead reports directly to the Patient Service Rep Manager. This position will lead the preparation for and progression of Patient Access related projects through to completion, by providing guidance and direction to Patient Service Rep Lead support staff working on these initiatives. The primary responsibility of this role is to serve as an internal subject matter expert with strong financial healthcare acuity and with an ability to support, track, manage, and champion Patient Access initiatives, sharing results with the Patient Service Rep Manager and other area leaders. Strong communication skills, project management abilities, and a desire to learn and grow, will be fundamental in achieving goals. In addition, this role will serve as a leading resource in the areas of process improvement, organizational development, data gathering, analytics, and research. Effectiveness will be measured in terms of results, commitment to Northern Light Health and the Patient Service Rep team, and customer satisfaction. Responsibilities: + Duties may be changed or reassigned by the Patient Service leadership or Vice President as needs arise. + Educates, communicates, and provides clear directives to, and working with, the Patient Service Operations team. + Ability to work with Leaders. + Serves as a liaison with other departments, clinical partners, and practice staff. Coordinates communication, prepares presentations, facilitates meetings, and manages Patient Access initiatives to achieve successful outcomes. Other Information: Competencies and Skills + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. + Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. + Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education + Required High School Diploma/General Educational Development (GED)Associate degree preferred. Required Experience + 2 year/years of Relevant Work Experience Working Conditions + Work with computers, typing, reading or writing. + Prolonged periods of sitting. Position Patient Service Rep- Lead - Gorham WICLocation Req ID null