Patient Service Specialist Job ID 329688 Location US-AZ-Tempe Experience (Years) 0 Category Administrative - Administrative Services Street Address 1025 East Broadway, Suite 101 Company Banner Physical Therapy Position Type Full Time Overview

Patient Service Speicalist 

Tempe, Arizona

 

Position requires great customer service at the front desk as well as ability to verify insurances, handle prospective and current patient phone calls, collect copays, and communicate in a team environment.

 

 

Location: 1025 EAST BROADWAY ROAD SUITE 101 TEMPE, AZ 85282

Position Type: Full Time

Schedule: Monday-Friday (8am-5pm)

Compensation: $18.00 - $21.00/hour - based on experience 

 

Why Join Us: (benefits for full-time at 32+ hours/week)

Start Strong: Our mentorship and orientation programs ensure a successful transitionRecharge & Refresh: Generous PTO to maintain a healthy work-life balanceYour Health Matters: Comprehensive medical/RX, health, vision, and dental plan offeringsInvest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

 

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

 

 

Check out the video below for additional insight into the work of our Patient Service Specialists! 

 

Responsibilities

 

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check outSchedule patient appointments in person and via phoneRegular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development teamCollect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications

Minimum Qualifications:

High School Diploma or GED required1 Year of Medical Office ExperienceInsurance Verification Experience

Preferred Qualifications:

1 Year of Scheduling ExperienceBilingual (English/Spanish Speaking)

 

Physical Requirements:

Ability to walk, stand, bend, and reach consistently throughout a work day/shiftAppropriate manual dexterity to enable typing (including10-key) throughout a work day/shiftAbility to lift up to 25lbs, safely, from ground to waist using proper body mechanicsAbility to carry office supplies up to 10lbsVisual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written directionAbility to speak and hear sufficiently to understand and give directions Additional Data Equal Opportunity Employer/including Disabled/Veterans