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How to Apply

A cover letter included as the first page of your resume is required for consideration for this position.  The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.

Job Summary

Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical float position for the Pavillion Operating/Recovery Rooms Department. The candidate will learn all clerical areas (Surgery Reception/Check-In, Pre-Op, PACU, OR Front Desk at Pavilion, CVC and UH) to provide absentee coverage and other coverage as needed. This coverage may be planned, but last-minute changes also frequently occur.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savingsResponsibilities*

The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to spend the most time with the patient. Float clerks cover each of the clerical desks in the Pavillion, UH & CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The operating room front desk, pre-op, and PACU clerical roles are largely behind the scenes positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. The surgery reception staff check patients in for their procedures and then act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day. Further, the float clerk proactively facilitates/schedules lunch, meeting, etc. coverage, responds to their pager with scheduling changes, and acts as resource for workflow/process improvement projects.
 

Warmly meet and greet all patients and families, demonstrating service excellence in these important interactions on the patients' day of surgeryExhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.Provide coverage for breaks, lunches and spikes in workflow or vacations/call-ins depending on the day Must be flexible in terms of schedule with regards to days/nights/weekends/etc. coverageCommunicate their daily schedule with the team and be cognizant of the daily flow at each hospital so they know where they may be neededProvide wayfinding, resources (security, social work, maps), and comfort to family members and other guestsEscort patients/family members to Pre-Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriateAct as patient and family advocate, contacting clinicians and others as appropriate to improve the experienceUse MiChart, and the Family Trackers to confirm that patients flow through the system in a timely well-documented mannerProvide clerical support when needed; participate in other duties or projects as assignedActively participate in team huddles and continuous process improvementCommunicate, troubleshoot, and escalate concerns and issuesAdhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others  Assist management in training new team members (including providing timely feedback) and maintain accurate, up-to-date training documentation and checklistsProvide a thorough hand-off at the shift change/after providing breaksWork as a team to ensure consistency and efficiencyAppropriately utilize computers and other University of Michigan resources Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and toneOrient and provide guidance to volunteer staffComplete the required duties at each of the desks Respond to inquiries (text, pager, phone calls) within 15 minutes 
 Required Qualifications*Exceptional customer service experience (preferably in a medical environment) Must be flexible in terms of schedule with regards to days/nights/weekends/etc. coverageAbility to cover on a regular basis at least 3 locationsGood investigative skills and strong attention to detailEffective problem-solving skillsSelf-direction, motivation, and ability to multitask with minimal supervisionAbility to prioritize work and manage time effectively.Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare teamMultitasking in high-pressure environmentHigh school diploma or General Education Development (GED) credential3-4 years of experience or a combination of education and experienceExcellent attendance record and reliability
 Desired Qualifications*Knowledge of Perioperative and surgical environmentsWorking knowledge of Epic/MiChart, and Microsoft TeamsFamiliar with UMHS policies and procedures.Basic medical terminology Previous work/volunteer experience in a medical environment Customer Service-Focused, Multi-Tasker, Friendly, Patient, Compassionate, Empathetic, Dependable and Responsible
 Work Schedule

The Michigan Medicine operating rooms runs 24 hours/day, 7 days/week. This is an onsite floating position and the schedule can vary. While we do much of the scheduling in advance, flexibility with availability outside the schedule hours, including days, nights, and weekends is required and utilized. During training, the schedule will be predictable and will vary between days, nights, midnights, and weekends as each of the desks and each of the shifts are learned. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.