*Maria Parham Health* Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. With 205 licensed beds, Maria Parham Health is equipped for every health care need one can encounter. We are fully licensed by Joint Commission, the College of American Pathologists, and Rated Highest In-Patient Safety from Leapfrog. Where We Are: Henderson offers a great outdoors, including the region’s largest lake, providing endless hours of fun boating, fishing, water skiing, and camping. Throw in great golfing, hunting and two fantastic recreational organizations and you may find yourself having a hard time deciding what to do next! Why Choose Us: · Health (Medical, Dental, Vision) and 401K Benefits for full-time employees · Competitive Paid Time Off, PTO cash out, and PTO donation programs · Employee Assistance Program – mental, physical, and financial wellness assistance · Loan Repayment and Tuition Reimbursement/Assistance for qualified applicants · Robust employee recognition and awards programs · And much more… *Position Summary* The Phlebotomy Supervisor oversees the daily operations of the phlebotomy team, ensuring that specimen collection processes are conducted efficiently, safely, and in compliance with healthcare standards. This role involves coordinating staff schedules, managing resources, and implementing training programs that maintain high levels of competency among phlebotomists. By fostering a supportive and professional environment, the supervisor ensures that patients receive quality care during the blood draw process, while also maintaining the integrity of specimens for accurate laboratory analysis. Through effective leadership, the Phlebotomy Supervisor plays an integral role in facilitating smoot laboratory operations and enhancing patient satisfaction. *Reports to:*Director of Laboratory Services** *Responsibilities of the Position* Oversee the daily operations of the phlebotomy department, ensuring that blood collection processes are conducted efficiently, safely, and in compliance with healthcare standards. Train and mentor new phlebotomy staff on proper blood collection techniques. Coordinate staff schedules, manage time off requests, and ensure adequate coverage to meet patient demand. Perform quality control checks on equipment and supplies, ordering replacements as necessary to maintain inventory levels. Implement and enforce healthcare regulations and laboratory policies to comply with state and federal laws. Address patient complaints and concerns, facilitating smooth laboratory operations and resolving issues to maintain high levels of patient satisfaction and trust. Analyze performance metrics to identify areas for improvement in phlebotomy practices and patient care. Coordinate with other laboratory supervisors/coordinators and healthcare professionals to streamline specimen processing and reporting. Collect and process human samples, such as blood and urine specimens, for testing in the laboratory, according to specimen collection and processing protocols. Performing EKG testing as well as processing reports in Cardiopacs and One Content. Serve as a resource for resolving phlebotomy related problems. Maintains and monitors materials to ensure adequate inventory of supplies. Assists with writing procedures and updating phlebotomy manual and document control. Assesses competency of phlebotomists. Maintains the safety of the phlebotomy environment to comply with safety regulations. Participates in the development and monitoring of pre-analytical quality indicators, and quality assurance procedures that comply with regulatory standards. Monitors workflow and makes appropriate changes to enhance efficiency, effectiveness, and productivity of the phlebotomy team. Verifies patient and specimen identification with two identifiers before performing any procedure. Obtains urine specimens, label, and prepares for lab analysis. Collects drug screens according to the Chain of Custody/Breath Alcohol Guidelines and procedures in Policy Stat. *Minimum Education* High school diploma or equivalent is required. *Certifications/Licenses* Phlebotomycertification is required upon hire. Basic Life Support (BLS) certification is required through the American Heart Association (AHA) within 30 days of hire. Phlebotomy certificate or obtain within 90 days of hire or eligible for certification with more than one year experience in phlebotomy or person with leadership experience and several months phlebotomy experience. *Required Skills* Critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Requires flexibility in scheduling and ability to work all shift patterns including weekends and holidays to ensure appropriateness and continuity of care for the patients of Maria Parham Health. Ability to perform routine venipuncture and skin puncture. *EEOC Statement* Maria Parham Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law. **Job:** **Laboratory* **Organization:** ** **Title:** *Phlebotomy Lab Supervisor * **Location:** *NC-Henderson* **Requisition ID:** *7460-9724*