Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Live Nation is seeking a Premium Operations Supervisor at Coca-Cola Amphitheater in Birmingham, AL. This position will report to Venue Management (General Manager and Operations Manager) and work directly with the venue’s Premium Sales team. In partnership with the Premium Sales and Service (PSS) team, the Premium Operations Supervisor will assist in all aspects of the Premium Services experience – including but not limited to the Club, Premium Seat inventory, and parking. This is a part-time, seasonal position. WHAT THIS ROLE WILL DO + Responsible for hiring and training all non-F&B, night-of-show Premium staff for the Vinyl Room and Premium seating areas (e.g., Hosts, Greeters, Ticket Takers, Security). + Ensures integrity of the PSS program and maintains real-time communication to identify and resolve issues quickly. + Leads and manages a team of 15+ to execute premium hospitality operations. + Serves as the main liaison between the PSS team and venue operations. + Coordinates with operations team on the setup, cleanliness and breakdown of Premium areas. + Participates in pre-shift Premium Operations meetings with the PSS team, Club Operations Supervisor, and Regional Premium F&B Manager. + Conducts pre-shift team meetings and handles staff assignments (Boxes, Club Seats, Stage Decks, Rock Boxes, entry gates, etc.). + Monitors all Premium locations throughout the event to ensure exceptional guest experience and compliance. + Surveys boxes to ensure they are not over capacity. + Provides a post-show recap and communicates feedback to the PSS and operations teams. + Assists BOM with ticket issues during shows. + Needs to be available for all show days (30+) and key planning sessions. WHAT THIS PERSON WILL BRING + Thrive in a team inspired culture focused on delivery exemplary guest service + Flexibility to work long hours during the weekday & weekend. Needs to be available for all show days (30+) and key planning sessions + Leadership: Lead a group of 15+ VIP Staff + Organization & scheduling experience + Effectively communicate with leadership & problem solve in real time + Acute sense of judgment, tact and diplomacy + Position requires extended periods of prolonged standing, walking, climbing stairs and working on your feet + Must be able to lift or move up to 40 lbs using proper lifting techniques + Ability to work outside in variable weather, including extreme temperatures. + Tolerance of loud noises. EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.