Location: On site in Charlotte, NC, Memphis, TN, Nashville, TN or Raleigh, NC.

Summary:

First Horizon is looking for a customer-obsessed, data-driven Product Manager to lead the evolution of our KYC (Know Your Customer) and Identity Verification capabilities within the Digital Identity team. This role will own the product strategy, roadmap, and execution of KYC workflows for account origination and identity recovery across our online and mobile banking platforms.
You’ll collaborate cross-functionally with engineering, compliance, fraud, and operations, and will serve as a key thought leader on how to deliver seamless and compliant onboarding experiences. Familiarity with platforms like Alloy, Socure, Sentilink, and Middesk is strongly preferred.

Key Responsibilities
• Own the end-to-end KYC product lifecycle, from strategy to execution, across consumer and small business onboarding flows
• Define and optimize workflows that meet CIP, BSA, and FFIEC regulatory requirements while minimizing customer friction
• Lead the configuration and orchestration of third-party identity providers; oversee model selection and rule logic
• Collaborate with engineering and design to build, test, and launch KYC-related features in our digital applications
• Partner with fraud, legal, and compliance teams to ensure workflows meet internal policies and external regulatory obligations
• Use sandbox, backtesting, and reporting tools to simulate changes, validate rule logic, and monitor production performance
• Track performance of identity verification vendors and signals, recommending improvements or replacements as needed
• Develop and track metrics like pass/fail rates, manual review volumes, approval latency, and conversion impact
• Drive operational excellence through well-documented procedures for manual review escalation and rule tuning
 

Preferred Qualifications
• 3–6 years of product management experience, ideally in a fintech, digital banking, or identity-focused environment
• Deep understanding of KYC/CIP, digital onboarding flows, and fraud prevention strategies
• Hands-on experience configuring and integrating vendors like Alloy, Socure, Sentilink, or Middesk
• Comfortable reading API documentation and working with engineering on decision logic and data integrations
• Familiarity with concepts like velocity checks, step-up authentication, and identity element matching
• Crisp communication skills. Able to distill complicated processes into easily relatable and digestible talking points.
• A customer-first mindset with a bias for simplicity, speed, and regulatory compliance

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
 

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