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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

EAME Distribution’s mission is to deliver superior customer experience, profitable market leadership and services growth through industry-best distribution performance. We provide governance and administration of Cat® dealers across Europe, Africa, the Middle East, and Eurasia.

Join our EAME Distribution team as a Product Support Operations Representative, where your expertise in parts operations will directly impact dealer performance and customer satisfaction across Europe, Africa, the Middle East, and Eurasia.

This is a high-impact role for someone who thrives on solving complex problems, building strong partnerships, and driving measurable customer outcomes. You’ll work closely with dealers to optimize parts availability, streamline parts availability operations, and implement data-driven solutions that reduce downtime and improve rebuild turnaround.

Role Definition: Provides support for dealer specific product or service development.
 

Responsibilities

Partner with dealers to enhance parts operations, inventory planning, and warehouse efficiency.

Implement predictive stocking strategies to reduce downtime and support timely repairs and rebuilds.

Optimize supply chain velocity through lead time and freight improvements.

Guide dealers on logistics models and business-aligned inventory strategies.

Monitor KPIs and lead continuous improvement initiatives.

Promote Caterpillar systems and digital tools to boost performance.

Deliver training and act as a trusted advisor between Caterpillar and dealer teams.

Customer Outcomes You’ll Enable

 Increased Uptime – Ensure critical parts are available when and where needed, minimizing equipment downtime for customers.

Higher First-Time Fix Rates by ensuring complete parts kits and minimizing follow-up visits.

Faster Component Rebuild Turnaround through optimized rebuild parts operations.

Qualifications / Experience

5-7 years in parts operations, supply chain, project management, or dealer support—ideally in construction, mining, energy, marine, or oil & gas sectors across Africa.

A university degree in Supply Chain Management, Business Administration, Logistics or a related field.

Background in supply chain or logistics, with a focus on inventory optimization and distribution network management.

Inventory and logistics operations: Managing stock levels, coordinating shipments, and using ERP systems.

Experience in dealer operations, especially within parts or service departments.

Strong data analytics skills to forecast parts demand and identify stocking opportunities.

Exposure to customer success, account management, warranty, and inventory management.

Proficiency in French and English (Arabic is a plus).

Excellent communication, collaboration, and problem-solving skills.

Skill Descriptors

Customers Focus – Deep understanding of dealer and end-customer needs, with the ability to align operational strategies and stocking solutions to maximize uptime, satisfaction, and long-term loyalty.

Parts Excellence – Expertise in parts operations and logistics, with a focus on predictive stocking, inventory optimization, and service readiness to ensure critical parts availability and efficient dealer performance.

Collaboration – Proven ability to work across diverse, cross-functional teams and geographies, fostering alignment and shared accountability in delivering service excellence across the EAME region.

Consulting – Skilled in advising dealers and internal stakeholders on operational improvements, leveraging data insights and best practices to drive measurable outcomes in parts and service operations.

Decision Making & Critical Thinking – Ability to assess complex operational challenges, interpret performance metrics, and make informed, strategic decisions that enhance dealer capability and customer outcomes.

Effective Communication – Clear and persuasive communicator, adept at translating technical and operational insights into actionable guidance for both internal teams and external partners.

Problem Solving – Resourceful and proactive in identifying root causes of operational inefficiencies and implementing sustainable solutions that improve dealer profitability and service delivery.

Relationship Management – Builds and nurtures strong, trust-based relationships with dealers, customers, and internal teams to drive alignment, collaboration, and continuous improvement.

What we offer: 

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.

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Caterpillar is an Equal Opportunity Employer.

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