At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

Provides support to Account Managers in managing client accounts by assisting with account onboarding, gathering client information, updating customer profiles, and maintaining accurate records through SFDC (Salesforce).Responds to customer issues or complaints by coordinating with the appropriate departments or teams.Develops a deep understanding of the company's products or services to effectively address client inquiries and provide accurate information.Manages customer databases, updates reports, maintains documentation, and coordinates with internal teams to ensure smooth problem-solving processes.Engages with clients to identify upselling or cross-selling opportunities by identifying customer needs, recommending additional products or services, and collaborating with the sales/account management team to expand business within existing accounts.Collaborates with internal departments such as clinical, operations, and account management to align efforts and provide a seamless customer experience through valued meetings.Delivers non-clinical facility training and support new program implementation.Assists manager on all contract renewals within assigned book of business.Under the supervisor of a pharmacist, medications storage audits to include medication carts and medication storage rooms.

   

Required Qualifications:

2+ years of experience in a customer-facing role in a pharmacy, retail, medical, and/or customer service setting.Certified/licensed/registered pharmacy technician as required by California state law.Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).Must reside in the Bay Area or Fresno, CA.Ability to work M-F 8a-5p Pacific Time, as well ability to be flexible beyond core hours.Ability to travel 90%-100% of the time within the Bay Area and Fresno, CA.Valid drivers’ license and ability to provide proof of insurance.

Preferred Qualifications:

Prior experience in the long-term care industry.Ability to concentrate on a task over a period of time without being distracted.Ability to perform independent work in the field, including a strong work ethic, self-motivation, and the ability to finish tasks on time with little supervision.  Ability to use and understand verbal and written communication, in order to interact with customers and colleagues.Ability to recognize a problem and self-diagnosis proactively, owning the process through to resolution.

Education:

High school diploma or GED.

Physical Demands:

May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.