We are immediately hiring for a Quality Assurance Specialist to help support various different aspects of Quality with a large adhesive manufacturer. This is a long-term career opportunity, and we are looking for someone with a Bachelors Degree in a STEM field, and at least 1+ years of hands-on experience working with the quality Standard (ISO 9001) in a similar capacity. An ideal candidate should have experience both in a QC Laboratory environment and experience with other quality duties including: performing root cause analysis based on customer complaints, performing statistical analysis on batch data and discussing data shifts, and assisting in change control and other quality initiatives. Roles and Responsibilities: ROLE AND RESPONSIBILITIES + Quality Control + Perform statistical analysis on finished goods to confirm process is in control + Assist in developing production process controls + Recommend process improvements to eliminate rework and poor product quality + Determine if material is a candidate for change control process + Initiate change requests for formula, process or specification based on Quality metrics + Develop methods to eliminate batch adjustments and poor product quality + Initiate Gage R&R studies for the QC Lab and evaluate results + Complete APQP Product Hand Off packets with development staff + Attend hand-off meetings and QC training activities + Assist in developing and updating Process Flows, P-FMEA, Control Plans and Test Procedures + Assist in building Tech Sheet inputs and QC notes + Initiate and help train QC Techs on new Test Procedures + Update and documents related to the handoff + Help maintain company-wide calibration program + Participate in Product Team meetings discussing product performance and statistical trends, as needed + Revise and maintain test procedures and SOPs related to quality and production + Act as lab liaison between techs and manager + Cover for absent lab techs + Assist Quality Assurance Manager with any other quality-related tasks + Customer advocate + Assist customers with material quality issues in a timely manner + Issue Quality Alerts to appropriate department and maintain all records of communication related to alert + Aid customers and QA Manager in solving customer complaints and concerns + Delegate tasks to QC support staff to expedite response time + Update the corrective action records + Compile requested reports for customers (product quality files, white papers, reports, etc.) + Complete customer surveys + Respond to customer in professional manner + ISO/IATF + Help in planning ISO/IATF requirements + Participate in internal audit team + Participate in corrective action team investigations + Assist during customer and surveillance audits + Assist in maintaining quality related performance metrics + Report and post KPIs monthly + Prepare quality KPI’s for monthly Management Review + Promote Customer Requirement Awareness throughout NCU + Maintain customer requirements and manuals + Initiate customer surveys + Maintain customer portals + Complete customer surveys and document requests + Initiate change requests and issue to customers + Initiate waivers + Review customer scorecards + Review/audit CSRs for compliance + Perform internal layered process audits (Layer 1) + Participate in training activities + Actively listen to or take part in training presentation + Ask questions of presenter + Complete any reviews, tests, or follow-up to training activity + Participate in training by outside sources to become subject matter expert Pay and Benefits The pay range for this position is $26.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Delaware,OH. Application Deadline This position is anticipated to close on May 13, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.