Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
OverviewThe Quality Control Specialist IV is responsible for the quality review and self-test reviews of Single Family Residential (SFR) mortgage and HELOC loans booked on the MSP & FIS loan systems to ensure data accuracy, compliance with government requirements, federal and state laws and regulations, risk mitigation and company policies and procedures. Responsibilities include the identification of risk and remediation thereof, perform Quality Control reviews through the use of ad hoc and system reports in order to ensure overall accuracy and completeness of the loan data.
Responsibilities Perform callback and validate loan data as entered onto the loan accounting system against credit approval documents & loan documents to ensure accuracy in the boarding process with primary focus on complex transactions.Perform self-testing to ensure accuracy of data input against source documents such as; Promissory Note, collateral documents and credit approvals. Perform 2nd Review of the code interpretation for proper reporting in accordance with the established matrix based on loan threshold and employee experience.Support manager in the implementation of a secondary Quality Control process within Mortgage Loan OperationsWork with manager to implement changes for any issues discovered during the Quality Control process. Perform analysis and report to management any issues identified through the loan boarding validation process. Identify training requirement or enhancement to processes.Review Quality Control reports for discrepancies on newly booked loansPerform research and process applicable corrections based on the Quality Control reportsDocument all 2nd review/callback report for retentionFollow up on any errors and/or discrepancies to ensure timely correctionMaintain detailed records and required follow upProvide training to junior Quality Control specialistPrepare management report including exception reportingPerform other duties as assigned Qualifications Bachelor Degree required, or equivalent work related experienceMinimum 5 years of experience in the loan servicing industry with Quality Control experience requiredMust have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations MSP and FIS experience preferredFamiliarity with Attorney prepared Loan Documents requiredStrong verbal and written communication skillsStrong organizational, analytical and problem solving skills with attention to detailsProficient with Microsoft suite of office products, including Word, Excel, PowerPoint Ability to produce accurate and precise work, detect discrepancies and resolve discrepanciesAbility to adapt quickly to changes, prioritize workload and perform in a fast paced high pressure environment Compensation The base pay range for this position is USD $29.00/Hr. - USD $34.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location. Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="color: #54585a;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeedEast West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law. Application FAQs
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