We are looking for an experienced RCA Quality Specialist to join our Compliance & Governance team. The successful candidate will be responsible to lead the global Root Cause Analysis (RCA) and Corrective Action (CA) process within the Incident Management Program, ensuring consistency, technical quality, and learning effectiveness across all critical incidents. This role drives improvements in RCA execution, training, and human factors integration (HFACS) to enhance organizational learning, reduce repeat events, and improve compliance with internal standards and external certification frameworks. This position enables enterprise-wide insight into systemic risks, operational performance trends, and continuous improvement. **Responsibilities** **:** **RCA Execution & Quality Assurance:** + Support and oversee RCA execution for all SEV1–SEV4 incidents, ensuring technical accuracy, clarity, and process adherence. + Travel onsite following major incidents (SEV1) to support fact-finding, facilitate post-mortems, and ensure comprehensive documentation. + Partner with technical engineering and site operations teams to ensure root cause documentation is complete, accurate, and high quality. + Apply the Human Factors Analysis and Classification System (HFACS) to identify latent conditions and human performance issues. **Governance, Training & Program Integration** + Maintain and evolve RCA and CA standards, workflows, and documentation templates. + Train site teams, engineers, and leadership on RCA fundamentals, HFACS principles, and corrective action best practices. + Escalate recurring findings or systemic weaknesses to the global incident program for strategic review. + Integrate lessons learned and incident findings into operational knowledge systems and playbooks. **KPI Management & Strategic Insights** + Track and report performance metrics (e.g., Repeat Incident Rate, CA Completion Time, RCA Delivery). + Support delivery of monthly, quarterly, and annual RCA dashboards for senior leadership. + Identify operational trends and systemic risks from aggregated RCA data and surface improvement opportunities. + Ensure RCA documentation is audit-ready and supports compliance with ISO22301, ISO27001, SOC2, and other certification frameworks. **Qualifications** **:** + 3–5+ years in incident management, data center operations, engineering, or related field. + Hands-on experience performing or reviewing RCAs using industry methodologies (5 Whys, Fishbone, Fault Tree, etc.). + Familiarity with HFACS or similar human error frameworks. + Strong writing, documentation, and technical communication skills. + Proficient in using Excel, ServiceNow, PowerPoint, Power BI for trend reporting and analysis. + Able to travel globally on short notice (~10%). + Certification in Six Sigma, Lean, or Root Cause Analysis methodology. + Experience with compliance frameworks (ISO 22301, ISO 27001, SOC 2). + Familiarity with ServiceNow or other incident tracking systems. + Technical writing or investigative journalism background. + _Must be able to travel up to 10%_ **Education / Certifications** **:** + Degree or Equivalent Experience **Benefits:** + _Remote work is supported two days a week_ + Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program + Competitive pay, performance bonus, 401(k) retirement plan with company match + Generous paid time off and holidays, parental leave CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email sdubec@cyrusone.com or call: 469-289-2092. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) . All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC\_KnowYourRights.pdf) CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information. 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